Room Attendant
Posted:
Company Details
Industry:
Hospitality
Description:
The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has…
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Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
KES Unspecified / month
Other Pay:
Benefits
Job Category:
Hospitality
Job Description
Job Title: Housekeeping Attendant
Job Overview
Reporting to the Head Housekeeper, this position is responsible for maintaining cleanliness and guest comfort throughout the property. The role requires attention to detail, efficiency, and a strong service mindset.
Responsibilities
- Clean public areas including dusting, bathroom cleaning, washing windows, mirrors, surfaces, stain removal, carpet shampooing, and garbage removal.
- Strip beds and replace with fresh linen, clean towels, and bathroom amenities.
- Pick up guest laundry from room, transport to and from laundry, and ensure accurate count at all times.
- Provide turn-down services.
- Attend to guests promptly and accurately.
- Check room inventory after guest departure and advise supervisors if anything is missing.
- Ensure all room appliances function properly; report any defects to engineering immediately.
- Maintain all work equipment clean, including housekeeping cleaning cloths, brushes, etc.
- Respond promptly and courteously to guest requests and inquiries.
- Follow company policy for lost and found items.
- Report defective machinery immediately to supervisor for follow-up.
- Handle cleaning designations: VIP, Make up, Early arrival.
- Understand all room categories and layouts.
- Adhere to health, safety, hygiene, and security regulations.
- Perform any other duties as assigned.
Qualifications
- Diploma in Housekeeping Operations
- Team-focused mindset.
- Action-oriented and passionate about guests and business partners to ensure their needs are met.
- Championing change – shows openness to new ideas and adapts readily to changing priorities.
- Ability to work independently and as part of a team.
- Cost-aware mindset.
- Ability to stand and lift items for an 8-hour shift.
- Minimum 1 year of work experience in the same role OR basic qualifications from a reputable organization, or previous experience of two years.
Additional Information – Physical Aspects (include but are not limited to)
- Frequent sitting and walking throughout shift.
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Contact Information
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