Responsbilities
- Supervise and coordinate the daily activities of the housekeeping staff.
- Inspect guest rooms, common areas, and facilities regularly to ensure high standards of cleanliness and quality are maintained.
- Train, mentor, and evaluate the performance of housekeeping team members.
- Maintain an accurate inventory of housekeeping supplies and place replenishment orders as needed.
- Respond promptly, professionally, and effectively to guest or resident complaints and special requests.
- Prepare staff work schedules and maintain detailed attendance and performance records.
- Liaise with other departments to facilitate smooth, well-coordinated hotel operations.
- Enforce all company health and safety policies, ensuring absolute compliance with hygiene standards..
Requirements
- Flexibility to work shifts, weekends, and holidays as required by the business.
- Diploma or Degree in Hospitality Management, Housekeeping, or a closely related field.
- Minimum of 2 years of supervisory experience in a 5-star hotel.
- Strong leadership, team management, and organisational skills.
- Good verbal and written communication skills.
- Sharp attention to detail with the ability to manage multiple operational priorities
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