Unit Manager - Psychiatry

Key Responsibilities:

• People Management:
• Supervise Psychiatry team in delivering individual and team targets by ensuring  all nurses accurately perform their tasks, including admission, discharge, drug administration, clinical observations, IPC, and others.
• Prepare and manage monthly duty rota; ensure safe coverage, skill-mix balance, leave planning, and productivity, while controlling overtime/locum utilisation.
• Lead and manage the Psychiatry team: onboarding/ orientation, coaching, daily work allocation, mentorship, performance appraisal, consequence management, talent development, and support staff wellness and engagement.
• Ensure the unit is financially viable and demonstrate growth through;
• Owning patient complaints/ compliments for the unit: investigate, resolve, and implement improvement actions, monitor service recovery and trends to deliver patient satisfaction outcomes (including NPS).
• Managing Psychiatry unit costs within budget through appropriate staffing, timely and accurate billing, incidences and consumables management.
• Ensure proper inventory, standardization, calibration, and maintenance on all equipment, and prudent inventory and supplies management.
• Nursing Services
• Review specific patients’ investigations, analyze, interpret, troubleshoot, and initiate immediate intervention.  
• Ensure primary nurse engagement with doctors and other providers regarding patients’ plan of care with emphasis on a team-based problem-solving approach.
• Participate in formulation of, and ensure implementation of SOPs and QIPs in the unit, including enforcement of IPC standards, and observe the infection control bundles.
• Ensure all nursing protocols have been administered as per the set-out policies and guidelines, recording and reporting  all sentinel incidents/ events within 24 hours using the provided tools.
• Ensuring proper and timely documentation of patient treatment, maintaining proper records, confidentiality, and ensuring handing over between shifts.  
• Ensure adequate knowledge of, and compliance to all Avenue Healthcare policies, procedures, systems, especially policies pertaining to the provision of medical services.
• Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.

Person Specification

• Higher Diploma in Nursing (Psychiatric/Mental Health).  BSc in Nursing is an added advantage.
• Registered with nursing council of Kenya and a valid practicing license
• Valid certification in BLS, ACLS or ATLS 
• 3+ years psychiatry/ mental health experience and at least 2+ years of team management experience
• Customer focus and results oriented
• Strong interpersonal skills, team playing abilities, and communication skills