Key Responsibilities
- Client Communication: Manage inquiries, bookings, and payments via WhatsApp, email, and calls, ensuring quick response times.
- Itinerary Preparation: Create detailed itineraries that include all client requests and services.
- Invoice Management: Generate accurate invoices for confirmed bookings and follow up on timely payments.
- Feedback Collection: Consistently gather post-safari feedback and address any concerns.
- Booking Updates: Clearly communicate all changes in bookings or itineraries before and during trips.
- Problem Resolution: Maintain a smooth safari experience by resolving issues early, ensuring high client satisfaction.
- Sales Contribution: Support achievement of weekly and monthly sales targets.
Qualifications
- Diploma or Degree in Tour Administration, Tour Consulting, Tourism Management, Hotel Management, or Hospitality.
- Minimum of 2 years in the travel industry, specifically in tour consulting or hotel operations.
- Strong communication skills both written and verbal, especially with the English-speaking international market.
- Proven experience in selling East Africa i.e Kenya, Uganda and Tanzania as a travel destination.
- Ability to handle multiple client requests efficiently.
- Highly organized with strong deadline management.
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