Role Overview
Support a portfolio of small and medium-sized business customers by helping manage their everyday banking needs and understanding how their businesses are performing. You will assess financial and business information, identify where suitable additional credit facilities may be needed, and prepare clear credit applications that support informed lending decisions.
Key Responsibilities
- Respond to SME customers’ day-to-day banking needs and coordinate appropriate support.
- Build an understanding of each customer’s business, financial position and banking requirements.
- Recognise opportunities for additional facilities and discuss relevant options with customers.
- Review financial statements and other business information to assess credit requirements.
- Prepare credit applications, ensuring information is complete, accurate and supported by appropriate analysis.
- Verify account-opening and application documentation before submission.
- Follow branch banking processes, product policies and procedural controls.
- Identify potential risks and manage tasks to meet required submission timelines.
Requirements & Qualifications
- First degree in Business Commerce, Economics or a related discipline.
- Five to seven years of relevant experience.
- Experience in sales and customer service, supported by sound business judgement.
- Knowledge of credit principles, branch banking operations, policies, procedures, products and services.
- Capability in financial analysis and preparation or interpretation of financial statements.
- Competence in account opening and maintenance, application verification, banking processes and risk identification.
- Clear communication, confidence working with people, and the ability to interpret data and follow established procedures.
- Strong organisation and task management, with a consistent focus on completing work to schedule.
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