Field Service Technician - Irrigation

Role Overview

This field-service role keeps customers’ irrigation and pumping systems working reliably, from initial installation and commissioning through fault-finding, repair and routine maintenance. You’ll work on site to restore performance, explain technical issues clearly and help customers identify practical ways to maintain or improve their systems.

Key Responsibilities

• Install, commission, inspect, test and maintain irrigation equipment, pumps and related systems at customer locations.
• Investigate equipment faults methodically, determine their underlying causes and complete suitable repairs or corrective work.
• Check system operation after installation or service, including relevant performance measures, and confirm that work has addressed the reported issue.
• Respond to service requests within agreed timeframes, aiming to resolve problems effectively on the first visit.
• Record site findings, work completed, materials used, equipment condition and follow-up recommendations in clear service and commissioning reports; obtain customer sign-off where required.
• Log field work in the organisation’s service-management and digital field-service systems.
• Discuss faults, operating practices and recommended repairs or improvements with customers, and report potential maintenance, replacement or upgrade work to the relevant teams.
• Coordinate assistants, subcontractors or other site personnel when needed, while managing assigned tools, test equipment, spares, consumables and vehicles responsibly.
• Follow technical, warranty, environmental and health and safety procedures, and work constructively with Sales, Projects and Service colleagues.

Requirements & Qualifications

• Diploma or Higher Diploma in Water, Mechanical or Electrical Engineering, or an equivalent technical qualification from a recognised institution.
• At least three years of relevant experience in irrigation, pumping systems or a comparable field-service role.
• Hands-on experience installing, commissioning, maintaining and troubleshooting irrigation systems, including drip, sprinkler and pop-up configurations.
• Working knowledge of pumps, filtration, valves, pipelines, controls and the hydraulic principles that affect flow, pressure and system performance.
• Ability to assess equipment faults, carry out repairs and evaluate irrigation-system performance, with practical plumbing, pipework and hydraulic skills.
• A valid driving licence and readiness to travel extensively to field assignments.
• Experience with fertigation, irrigation automation or solar-powered irrigation and pumping systems is an advantage.
• EPRA Electrical C1/C2 or Solar T2/T3 certification, or equivalent practical installation experience, is desirable.
• Experience optimising irrigation performance and carrying out preventive maintenance is beneficial.