Role Overview
This Tour Consultant coordinates trips from the first client inquiry through booking, travel preparation, and on-trip support. The role combines itinerary planning, supplier coordination, pricing checks, and responsive customer service to help ensure each journey runs smoothly and client expectations are met.
Key Responsibilities
- Respond to client inquiries through WhatsApp, email, and phone, and guide clients through itinerary options, booking details, and payment arrangements.
- Prepare and review travel proposals, check room configurations and pricing, and negotiate rates with suppliers where needed.
- Arrange and confirm accommodation, flights, vehicle hire, activities, and other itinerary components, recording any specific client requests.
- Prepare client briefings and check daily movement schedules before travel.
- Verify reservations and supplier invoices for accuracy, and follow up on discrepancies with the relevant providers.
- Assist travellers with urgent issues during their trips, including complaints and refund requests.
- Provide the sales team with accurate itinerary, destination, and supplier information to support client proposals.
Requirements & Qualifications
- A degree or diploma in travel and tourism or a related field.
- Two to three years of experience as a Tour Consultant in Kenya.
- Good knowledge of African destinations, safari activities, and local and international travel requirements.
- Strong written and spoken English communication skills.
- Careful attention to detail, with the ability to manage multiple bookings and deadlines.
- Confidence working independently and coordinating with clients, suppliers, and colleagues.
- Knowledge of additional destinations is an advantage.
161 open positions on Semasocial right now
· 11949 open positions in Nairobi County, Kenya
· 9 posted in the last 7 days
Application deadline: Oct 23, 2026 · 10 days left to apply
Contact Information
