Medical Virtual Assistant – Lab Results & Patient Coordination

Role Overview

This remote Medical Virtual Assistant supports a Long Island primary care practice by helping patients understand provider-approved next steps after lab work and imaging. The role combines clear patient communication, follow-up scheduling, and accurate EHR documentation so that care plans move forward and clinical questions reach the appropriate provider.

Key Responsibilities

• Review provider directions for lab and imaging results, then relay only the approved information to patients without interpreting clinical findings.
• Explain administrative next steps, including whether the patient needs a follow-up appointment, additional testing, or contact from a provider.
• Arrange appointments and coordinate referrals, repeat laboratory work, and repeat imaging in line with provider requests.
• Contact patients about testing instructions, appointment details, referral progress, and outstanding follow-up needs.
• Record patient conversations, updates, and coordination actions accurately in the electronic health record.
• Route medical questions or concerns to the appropriate healthcare provider rather than offering clinical advice.
• Work with providers and practice staff to track follow-up tasks and help prevent gaps in patient communication.

Requirements & Qualifications

• Medical Assistant experience is required; experience in primary care is preferred.
• Medical Assistant certification or a related healthcare qualification is expected.
• Experience communicating provider-reviewed lab or imaging results without independently interpreting them.
• Strong telephone communication skills and experience coordinating patient appointments and follow-up.
• Familiarity with EHR documentation and healthcare administrative workflows; AdvancedMD experience is preferred.
• Fluent English is required. Spanish-English bilingual ability is an advantage.
• Ability to obtain the background clearances required before onboarding.
• For remote work, access to a reliable computer and internet connection, plus a headset and webcam.