ABOUT THE ROLE
The role will be mostly remote with travel to our school campuses in Tatu and Athi from time to time. You will also need to have a personal laptop and access to internet connectivity.
Key responsibilities for the role include:
- Addressing parental inquiries about the necessity of the requested information.
- Collecting parent and student data by specified field and document criteria.
- Maintaining a record of contacted parents, tracking callbacks and unanswered calls for effective follow-up and email tracking.
- Gathering data and recording the information into databases, which may involve data and document retrieval from sources such as Google Forms, documents, and phone calls.
- Extracting data from documents and subsequently entering it into the database.
- Collaborating with and following up with parents to acquire necessary information.
- Timely and accurate data entry into the relevant database.
- Rectifying errors and organising information to facilitate swift and accurate data capture.
ABOUT YOU
Skills and Qualifications required:
- Bachelor's Degree/ Diploma in Business, Commerce, Economics, Statistics, Social Sciences
- Working/ volunteer experience in customer service is desirable and an added advantage
- You have great client relationship management skills to maintain professional communication with parents and maintain a high level of customer satisfaction
- You possess some experience or open to learning the Google software suite (Google Calendar, Docs, Sheets, GMail, etc.) as well as Microsoft Office (Word, Excel, Powerpoint)
- You are a great communicator. You are able to provide clear and effective written and verbal communication.
- You have excellent organizational, planning and time management skills - you are able to handle many moving parts while maintaining high standards of excellence
- You are proactive and have an enthusiastic approach to work.
- You are excited about our organizational culture and in particular, you are fired up to challenge yourself by embracing mutual vulnerability and a firehose of feedback.
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Contact Information
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