Key Responsibilities
Strategic Account Expansion
- Develop and execute a comprehensive account strategy to expand Hugo’s presence within a major technology organization
- Build relationships with stakeholders across multiple teams, business units, and operational groups
- Identify whitespace opportunities where Hugo’s services can create measurable operational value
- Revenue Growth
- Generate and close new opportunities across Hugo’s full portfolio of BPO services
- Lead discovery conversations to understand operational challenges and outsourcing needs
- Design tailored service solutions aligned with client goals and internal priorities
- Enterprise Relationship Development
- Build trusted relationships with senior stakeholders and decision makers
- Develop a deep understanding of internal structures, budgets, and operational priorities
- Position Hugo as a strategic partner capable of supporting multiple operational functions
Internal Collaboration
- Partner closely with Hugo’s delivery, operations, and executive teams to design solutions
- Coordinate cross functional resources to pursue and close strategic opportunities
- Maintain strong CRM discipline and account visibility
What Success Looks Like
- Expansion of Hugo’s footprint across multiple teams and programs
- Consistent generation of new opportunities within the strategic account
- Strong executive relationships and long term partnership growth
- Successful delivery of large scale outsourcing programs
Qualifications and Experience
- Experience selling BPO, outsourcing, or complex services to large enterprise organizations
- Demonstrated ability to navigate complex organizations with multiple stakeholders
- Proven track record of expanding large strategic accounts
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