Branch Manager

Role Overview

The Branch Manager for Mombasa is accountable for the commercial and operational success of the branch, with a focus on equipment sales, parts, and service performance. This role translates customer and market insight into growth plans that expand New Holland’s regional presence while keeping branch activity efficient, safe, and ethically governed. It matters because the branch is a key point of contact for customers, and its leadership directly shapes revenue, market share, service quality, and long-term brand loyalty.

Key Responsibilities

• Deliver branch commercial targets: Lead the Mombasa branch to meet or exceed equipment sales volume, revenue, gross profit, market share, and overall business performance goals.
• Run day-to-day branch operations: Ensure branch activities are productive, streamlined, and well organised across all functions.
• Oversee parts and service: Provide leadership for Parts and Service operations at Mombasa and other assigned locations, supporting customers and the wider Machinery Business.
• Grow regional market presence: Build strong customer and stakeholder relationships, spot market opportunities, and drive actions that improve New Holland’s competitiveness and share in the region.
• Lead and develop the team: Motivate, coach, and build capability within the branch team so employees consistently achieve targets and contribute to sustained success for New Holland and Inchcape.
• Strengthen customer experience: Engage regularly with customers to understand needs, gather market intelligence, resolve concerns, and improve satisfaction, retention, and repeat business.
• Drive customer engagement: Work with Marketing, Parts, Service, and business support teams to organise customer days, brand clinics, product introductions, and other initiatives that increase brand awareness and loyalty.
• Promote operational excellence: Embed effective ways of working with a strong focus on productivity, health and safety, security, ethical business practices, and continuous improvement.
• Manage regional activity: Travel routinely within the assigned region to visit branch locations, customers, and key stakeholders, maintaining effective oversight and market engagement.

Requirements & Qualifications

• Education: A Bachelor’s degree with Honors and a minimum Second-Class Upper Division. A postgraduate qualification or MBA is an added advantage.
• Experience: At least 10 years in field sales operations, customer marketing, and/or trade marketing, with a proven record of driving business growth and market share gains.
• Customer focus: Demonstrated success in managing customer relationships, understanding market needs, and developing strategies that improve customer satisfaction and business growth.
• Results-driven leadership: A high-performance mindset, with the ability to create creative sales approaches, solve problems, correct course effectively, and go the extra mile to deliver results.
• People leadership: Proven experience in capability building, skills development, and leading sales teams or organisations to sustained success.
• Commercial acumen: Strong commercial judgment and the ability to make effective decisions that deliver business results while meeting or exceeding customer needs.
• Integrity and governance: High levels of integrity and openness, with a strong commitment to ethical practices, accountability, and good corporate governance.

What We Offer / Why Join

Inchcape is shaping the future of mobility, and this role offers the chance to shape it too. You will join a collaborative culture that values wellbeing, growth, and inclusion, with impactful work, ongoing development, and global and local rewards. The package includes competitive remuneration, a group life and medical plan, a pension/provident plan, a variable pay package, exposure to a dynamic and collaborative work environment, and continuous learning and development opportunities.