Security Officer

Key Responsibilities

• Monitored live CCTV and surveillance systems for international clients, ensuring continuous security coverage and system functionality.
• Identified, assessed, and reported security incidents in real time, strictly following established protocols.
• Maintained accurate logs and detailed documentation of all monitoring activities and incident reports.
• Coordinated with technical support teams to resolve system failures, alarms, and connectivity issues (e.g., NVR disconnections).
• Liaised with internal departments (operations, technical, and administration) to ensure seamless service delivery.
• Communicated with clients to address concerns, provide updates, and enhance service satisfaction.
• Supported emergency response by contacting authorities (e.g., 911) and coordinating interventions when required.
• Assisted physical security teams by providing real-time intelligence and surveillance insights during incidents.
• Provided video evidence and reports to support investigations and legal processes.
• Ensured strict compliance with data confidentiality, electronic security policies, and client-specific protocols.

Key Achievements / Impact (Optional but recommended for LinkedIn)

• Improved incident response time through proactive monitoring and efficient escalation procedures.
• Enhanced system reliability by identifying recurring technical issues and recommending solutions.
• Contributed to risk reduction by detecting vulnerabilities and supporting preventive security measures.