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Teleperformance is hiring Virtual Customer Service Representatives to provide professional customer support in a remote work environment. This role is available for qualified U.S. military-affiliated job seekers, including Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and Caregivers.
The successful candidate will handle customer inquiries, resolve issues, maintain confidential information, and deliver excellent service through effective communication and problem-solving skills. The position requires a dedicated home workspace and reliable internet connection to support remote operations.
Key Responsibilities:
• Respond to customer inquiries and provide accurate solutions to questions, issues, and concerns.
• Deliver excellent customer service through active listening and professional communication.
• Handle confidential customer information with care and sensitivity.
• Resolve customer concerns on the first interaction whenever possible.
• Calmly manage and de-escalate challenging customer situations.
• Escalate issues when required following company procedures.
• Maintain accurate records of customer interactions for reporting and auditing purposes.
• Provide feedback regarding customer concerns and call-related issues.
• Support sales activities and upselling opportunities when required.
Requirements:
• High School Diploma or GED equivalent.
• Minimum 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable using desktop computer systems and Windows-based applications.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.
• Must have a suitable home workspace with a hardwired Ethernet connection.
• Internet requirements include minimum 15 Mbps download and 10 Mbps upload speed.
• Strong knowledge of:
• Customer service operations
• Computer systems and remote work tools
• Communication, problem-solving, and issue resolution
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