Retail Operations Manager -Nairobi at Emerge Egress Consulting

Role Objective

Our client a leading supermarket chain, is seeking an experienced Retail Operations Manager to oversee all store operations and ensure seamless retail performance. The successful candidate will report directly to the General Manager and will be responsible for driving sales, managing teams, and maintaining operational excellence. 

Core Duties and Responsibilities

• Formulate and implement store strategies to achieve sales and operational goals. 
• Lead the retail team, manage arising grievances, leave management, providing guidance and support.
• Supervise inventory turnover, maintain FIFO, and proactively manage stock replenishment. 
• Identify outdated or slow-moving products and recommend corrective measures.
• Source quality products while ensuring ethical procurement and transparency. 
• Ensure the safety and security of the stores and goods.
• Participate in monthly, quarterly, and annual stocktaking exercises
• Addressing queries on variances.
• Maintain up to date and comprehensive records.
• Analyze Category and Brand performance, on weekly and monthly basis.
• Monitor industry trends, competitor activity, and best practices in retail operations. Manage budgets, resources, and vendors and ensure efficient use of resources.
• Enhance brand visibility and awareness campaigns in order to achieve the store ‘s objectives.
• Analyze consumer behavior and understand customer preferences.
• Receive goods, stack them according to the recommended store layout, and update the computer system with all stock movements.
• Ensure compliance is achieved at all levels for the store, regulations and all appropriate licenses are up to date.

  Job Specifications and Qualifications

• Degree in Business Administration, or related field.
• At least 3 years’ experience in Retail Management Experience working in a supermarket will be an added advantage.
• Demonstrated expertise in procurement processes, emphasizing ethical practices and transparency.
• Knowledge of the SAGE system or a similar software will be an added advantage.

Key Competencies

• Knowledge in merchandising and store layout optimization 
• Report Writing skills and operational documentation skills.
• Strong analytical and statistical skills.
• Excellent leadership skills.
• Strong communication skills
• Results-driven mindset
• Adaptability and flexibility in a fast-paced environment.
• High Integrity and professionalism.