Relationship Manager, Kakuma Branch

Reporting to Branch Manager, the role will be responsible for the implementation of all banking propositions to deliver growth and maintenance of these portfolios within the assigned branch.

Job Description

• Grow and maintain the existing Bank liability and asset portfolios through enhanced relationship management.
• Gather market intelligence to Identify opportunities for Business growth and develop value chain synergies.
• Achieve the set targets in terms of numbers and value for both liability and assets.
• Ensure timely and accurate processing (appraisals and recommendations) of all credit applications and account opening documents within SLAs.
• Drive NFI through all digital platforms and cross sell other bank products (tills,credit cards,mobi,IBank,Lipa Karo,Malipo portal,Sahal,Bancassurance)
• Manage overall PAR for all Micro and SME credit facilities at the branch to ensure it is below 5% and early Vintage at 0.25%.
• Grow and maintain Biashara Club Portfolio and revenue through membership recruitment, facilitate and coordinate Biashara club activities. 
• Overall management/ monitoring of the branch products to ensure Nil frauds and losses.
• Constantly review service delivery standards to achieve and maintain excellent customer service.
• Enterprise Wide Risk Management -Adherence to Standard Operating Procedures (SOPS),Anti-Money Laundering(AML),combating the Financing of Terrorism(CFT) and know your customer (KYC) procedures in order to mitigate against losses,frauds,forgeries,and regulatory penalties.

The Person 

• Bachelor's Degree from a recognized university.
• At least 4 years General Banking experience of which one must have:
• 4-years' experience in Sales.
• 4-years' experience in Customer Service/Relationship Management.
• 4-years' experience in Credit Analysis.
• Demonstrated consistent high performance in role(s) held in the last three years.
• Possess sound knowledge of bank products and ability to offer product solutions to business clients.
• Excellent communication and presentation skills.
• Excellent interpersonal, and negotiation skills with the ability to network and generate new business.
• Excellent sales and client relationship skills.
• Demonstrate sound knowledge of banking business and operations