Regional Relationship Manager - Biashara Banking (Nyanza/Western)

Job Purpose:

• Reporting to the Regional RM Business, the RM- Biashara Banking has the responsibility to coordinate business at the regional level to ensure the bank strategies, goals and objectives are achieved. 
• The regional manager will support the business achieve its objectives on Customer Recruitment, Deposit mobilization, Growth of the asset, identifying Investment & Insurance opportunities, Quality management, Staff productivity, Training, and implementation of the segment strategy at the regional level. The role is at Assistant Manager Level. 

Key Accountabilities:

Monitoring and Surveillance/Quality Management

• Track on Daily Basis Loans originated at the branch level and smoke out Malpractices.
• Sample Loans disbursed at the branch daily and review decisions made.
• Daily engagement with staff on arrears management.
• Query daily arrears report with the officers and branch.
• Relationship management of the borrowers in the region.
• Ensuring compliance of staff to Policies &Procedures.

Training, Mentorship and Coaching

• Conducting refresher training to branch staff members.
• Training Branch Credit Committee and Ensure Quality of Loans originated are in Line with Policies &Procedures.
• Enhance the Organization culture and core values among the Sector Team members.
• Handholding, mentoring and coaching the staff within the region on the bank lending processes. 

Growth of business

• Participate in development of Sector Products and reviews based on market needs.
• Seek and manage Partnerships aligned to the Sector objectives.
• In charge of bringing business aggregators in the region with conjunction with various partnerships established by the bank.
• Enforcing service delivery within the stipulated SLAs.
• Organizing and Conducting marketing storms for branches.
• Follow up on closures of business leads generated from the marketing storms.
• Participate in formulation of the Sector strategy and ensures its full implementation. 

Staff Productivity

• Hold weekly performance review discussions with Biashara banking officers in the region.
• Regional Sector Staff Growth and development, Talent identification and recommendation for alignment to available opportunities
• Identifying staff gaps and advise the Regional RM Business on deployment of staff to branches.

Customer service

• Enforcing service delivery within the stipulated SLAs.
• A brand ambassador of equity bank in the market.
• Partnership Engagement
• In charge of regional micro aggregators
• Supporting the Branches in onboarding the various ecosystems and owning them end to end. 

Other roles include:

• Liaison with various Sector internal and external Stakeholders in the Region  
• Update and advise the Segment Head - Biashara Banking on progress of business in the region. 
• Any other duties as may be assigned by the line manager

Qualifications and Experience 

• Business- related university degree
• At least 6 years’ experience as a Relationship Supervisor- Biashara Banking.

Key Competencies and Skills

• Excellent interpersonal skills and demonstrated conflicts resolution skills.  
• Strong coaching skills  
• Strong communication, presentation, and negotiation skills  
• Self-Driven, an eye for detail and capacity to meet strict deadlines while working under pressure with minimal supervision.  
• Individual Leadership skills, Excellent Planning and organizing skills.  
• Mature personality & Team player  
• Flexibility and an ability to change focus areas when needed.  
• Self-motivated and a self-starter
• Excellent understanding of micro finance industry practices.  
• Exhibits an exceptional degree of creativity and resourcefulness.  
• Guides and transfers knowledge to his/ her team.   
• Excellent business relationship management skills and business closure techniques.