Quality Assurance & Compliance Officer

Role Overview

This role focuses on safeguarding product safety and quality throughout a food manufacturing environment. Day-to-day, you will execute quality assurance protocols, monitor production lines for compliance with food safety standards, and address any quality deviations that arise. Your work directly supports the company's commitment to regulatory adherence and consumer trust, making you a critical link between operations and quality outcomes.

Key Responsibilities

• Design and implement robust quality assurance programmes that span all operational areas, from raw material intake to finished goods dispatch.
• Conduct scheduled quality inspections on products, processes, and packaging, capturing data to verify conformance with specifications.
• Monitor and enforce hygiene and sanitation practices across production areas, ensuring they meet internal and external standards.
• Perform internal quality audits against HACCP, GMP, and ISO frameworks, documenting findings and following up on corrective actions.
• Investigate customer complaints and internal non-conformances, using root-cause analysis to develop effective corrective and preventive plans.
• Train production and warehouse teams on food safety procedures, quality protocols, and good manufacturing practices to build a culture of quality.
• Maintain accurate quality records, including audit logs, test results, and supplier performance data, to support traceability and regulatory inspections.
• Coordinate external audits from regulatory bodies or certification agencies, preparing documentation and facilitating site walkthroughs.
• Review and update product specifications and quality standards in collaboration with production, R&D, and procurement teams.
• Prepare periodic quality performance reports for management, highlighting trends, risks, and opportunities for continuous improvement.

Requirements & Qualifications

• Bachelor’s degree in Food Science, Food Technology, or a closely related field.
• A recognised Quality Assurance qualification (e.g., Certified Quality Auditor, HACCP Level 3/4, or equivalent).
• Minimum three years of hands-on quality assurance experience within a food manufacturing environment.
• Demonstrated practical knowledge of HACCP principles, GMP standards, and ISO 22000 or FSSC 22000 requirements.
• Experience conducting internal audits and leading root-cause analysis investigations.
• Strong report-writing skills, with the ability to present complex quality data clearly and concisely.
• Proficient in office software (Word, Excel, and quality management systems) for documentation and data analysis.
• Analytical mindset with sharp attention to detail, enabling early detection of quality deviations.
• Effective communication and problem-solving skills to collaborate across departments and drive corrective actions.
• Commitment to continuous improvement methodologies (e.g., Lean, Six Sigma) is highly desirable.