Key accountabilities/Deliverables/Outcomes
Development & Implementation - 45%
- Analyze data to develop valuable insights related to business growth and product development and aligned to the 10X business agenda.
- Leverage product insights to identify and recommend new products or pricing initiatives for assessment and/or implementation to drive key product development initiatives.
- Devise actionable strategies from customer and products insights and leveraging research data and information to proactively identify business opportunities.
- Use the devised insights to build product prototypes/predictive models aligned to the 10X business agenda.
- Testing and implementation of the developed product prototypes, track and report outcomes.
- Develop and execute efficient and effective data analytics processes for business insights and decision-making purposes.
- Provide actionable insights into customer behavior and activity and make recommendations on strategic improved customer engagement and product penetration.
- Perform an analysis of key products and segments, competitors/market share, growth rate and impact analysis.
Business Monitoring & Management - 30%
- Take a lead in articulating and framing the product insights and recommendations when required to ensure there is appropriate substantiation.
- Liaise with all stakeholders on product insights, functionality, performance targets and activities planned.
- Monitor performance of the implemented product prototypes and report results with recommendations about performance and actions to improve if need be.
- Collaborate with cross-functional teams to design ad hoc and recurring reports to monitor performance indicators.
- Build report to visualize data insights and make data-driven recommendations to stakeholders/product managers.
- Stay up-to-date with data analytics trends, tools, and technologies and suggest improvements to enhance data-driven decision-making.
- Work with different teams to articulate insights to stakeholders, business and product managers.
Stakeholder Management and collaboration - 25%
- Proactively drive collaboration with varied stakeholders for execution and reporting of proposed product insights
- Liaise with / support to ensure timely delivery from Change, Operations & Technology teams for the development of processes, infrastructure, and IT capability to support Product enhancement recommendations.
- Engage with senior stakeholders across the organization to drive and manage the roadmap for the segments.
- Own and drive the Customer Segments story via effective communication with key stakeholders.
Role/person specification
Qualification
- Bachelor’s degree in data science, computer science, or a related field
- Microsoft Office Suite proficiency
Experience
- Experience in statistical modelling, data analysis, and data visualization
- Extensive knowledge and experience in user-centered design practices.
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