Operations Associate – Investments

Role Overview

This role sits within Moran Capital Management Limited’s investment administration function, where client instructions and provider interactions are turned into completed, accurately recorded transactions. The Operations Associate – Investments manages the operational journey of investment accounts, covering setup, funding, transfers, withdrawals, reconciliations, documentation, and management reporting. The position is important because it keeps money movements, account records, and supporting paperwork aligned with internal procedures and regulatory expectations while giving clients and colleagues reliable updates.

Key Responsibilities

• Receive, check, and submit investment directions for account openings, placements, withdrawals, transfers, and similar account activity, confirming that client instructions and supporting documents are complete before processing.
• Coordinate with investment providers, banks, fund managers, and other financial institutions to secure timely execution, then track each item from instruction through completion and follow up on delays or missing information.
• Support new client account setup by collecting and maintaining required documentation, including KYC records, and by chasing outstanding items so client files remain current and complete.
• Keep investment account records and transaction histories accurate and accessible, monitor key account events such as maturities and withdrawals, and ensure documentation is properly filed.
• Reconcile investment transactions, client accounts, and provider statements, investigate differences promptly, and escalate material exceptions or unresolved discrepancies to the appropriate supervisor.
• Handle operational and administrative questions from clients and service providers, providing clear updates on transaction status, outstanding requirements, and next steps.
• Prepare investment operations reports, transaction summaries, and client or account reports, and maintain operational trackers and databases used to monitor investment activity and client portfolios.
• Follow approved internal procedures, protect confidential client and investment information, support KYC and AML compliance, and identify operational risks, control gaps, or process improvements that can reduce turnaround times and strengthen record management.

Requirements & Qualifications

• Bachelor’s degree or diploma in finance, accounting, economics, business, investment, or a related discipline.
• Two to four years of experience in investment operations, fund administration, banking, financial services, or a comparable environment.
• Good understanding of investment products, transaction processing, and the operational side of financial services.
• Knowledge of KYC and AML requirements would be an advantage.
• Strong numerical and analytical ability, with a high level of accuracy and close attention to detail.
• Effective reconciliation and problem-solving skills, including the ability to investigate discrepancies and see them through to resolution.
• Excellent organisation and record-management skills, with the ability to maintain orderly files, trackers, and databases.
• Strong follow-up and coordination skills, especially when working with clients, providers, and internal colleagues across multiple parties and deadlines.