HR & Operations Manager

Senior Manager – Human Resources & Operations

We are seeking a dynamic and strategic leader to oversee both Human Resources and Operations functions across our Eastern Africa operations. This role is pivotal in aligning people and operational strategies with business objectives, driving efficiency, compliance, and organizational growth.

Key Responsibilities

Human Resources Leadership

• Develop and implement HR strategies aligned with business objectives.
• Lead talent acquisition, onboarding, and workforce planning initiatives.
• Develop and implement performance management systems across the organization.
• Oversee employee relations, disciplinary processes, and conflict resolution.
• Ensure compliance with labour laws, company policies, and statutory requirements across operating countries.
• Develop HR policies, procedures, and operational manuals.
• Lead compensation, benefits, and reward management programs.
• Coordinate learning, leadership development, and succession planning initiatives.
• Monitor employee engagement and organizational culture improvement programs.

Operations Management

• Oversee daily operational activities to ensure efficiency and service excellence.
• Develop and monitor operational KPIs and performance dashboards.
• Streamline operational processes to improve productivity and reduce operational costs.
• Manage organizational budgets relating to HR and operations.
• Coordinate procurement and administration functions where applicable.
• Ensure compliance with health, safety, quality, and environmental standards.
• Oversee fleet, facilities, and office administration functions.
• Identify operational risks and implement mitigation strategies.
• Lead business continuity and operational improvement initiatives.
• Prepare periodic management reports and strategic recommendations.
• Build strong relationships with clients, regulators, and key stakeholders across Eastern Africa.
• Lead, coach, and develop multidisciplinary teams to achieve organizational objectives.

Qualifications & Skills

Education & Experience

• Bachelor's Degree in Human Resource Management, Business Administration, Operations Management, or a related field.
• Master's Degree in Business Administration (MBA) or related field is highly desirable.
• Minimum of 8 years' progressive experience in HR and Operations Management, with at least 3 years in senior management.
• Experience in logistics, transport, supply chain, or regional operations is highly preferred.

Professional Certifications

• Professional HR certification such as CHRP(K), IHRM, CIPD, or equivalent.
• Strong understanding of labour laws and HR best practices across East Africa.

Technical & Leadership Skills

• Proven experience managing large multidisciplinary teams.
• Strong financial and operational management skills.
• Experience implementing HRIS and ERP systems.
• Excellent leadership, negotiation, and stakeholder management skills.