Head of Services

Team / Role Overview

• The Kenya Services Head directly or indirectly manages multiple teams through other managers. In-depth understanding of how own sub-function contributes to achieving the objectives of the function.
• A good understanding of the industry, direct competitors' products and services, is also necessary in order to contribute to the commercial objectives of the business.
• Requires thorough understanding of strategic direction of the function within the relevant part of the business, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas.
• Excellent communication skills required in order to negotiate internally, often at a senior level.
• Some external communication/negotiation may be necessary. Responsible for executing functional strategy in area managed.
• Determines approach to implementing functional strategy.
• Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area(s).
• Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses.
• Full management responsibility for multiple teams, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
• May be doing involved or responsible for diverse (cross-discipline) activities.

What you will do:

• Responsible for overall design, socialization, and implementation of Services Strategy in the country
• Increase penetration of the Bank’s services within the existing client base as well as acquiring new clients for the Bank
• Partnering with clients’ sales origination to develop and manage pipeline to deliver customer revenue growth across all client segments
• Manage a team with a defined portfolio of clients, with product and sector expertise, responsible for new cross-sell and retention, in addition to managing a team of product / solution sales
• Trusted Advisors to clients for complex cash management, treasury and working capital, and trade services
• Develop Our People and be seen as a Champion of Progress who delivers value to client and partners alike
• Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance, CCO to ensure appropriate governance and control infrastructure
• Work closely with business partners to develop and execute country strategy
• Build a culture of responsible finance, good governance and supervision, expense discipline and ethics
• Appropriately assess risk/reward of transactions when making business decisions; and ensure that all team members understand the need to do the same, demonstrating proper consideration for the firm’s reputation.
• Be familiar with and adhere to Citi’s Code of Conduct and the Plan of Supervision for Global Markets and Securities Services; and ensure that all team members understand the need to do the same
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

What we'll need from you:

• 15+ years of experience, including 8-10+ years' managerial experience
• Possesses in-depth knowledge of and other banking products
• Advanced marketing and selling skills & ‘customer first’ mind-set
• Proven track record in sale of cash management, trade, and / or technology based consulting solutions
• Managed large client relationship from a banking or product perspective
• Consistently demonstrates clear and concise written and verbal communication
• Persuasive and articulate personality
• Excellent interpersonal skills to deal internally and externally with clients
• Good team skills
• Demonstrated organizational & planning skills
• Ability to manage & synthesize many pieces of solution / technical data into a single, flowing solution within tight timeline
• Proven leadership skills
• Recognized execution skills
• Entrepreneurial approach

What we can offer you

• By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.