Job Objective:
Assist field support, resolve incidents, and assigned problems, install, maintain and manage network equipment.
Reporting Line: Regional Operations Manager
Key Duties and Responsibilities
- 24/7 field assistance, on-call, out of hours and night / weekend / public holidays working as required
- Proactive monitoring of equipment and facilities
- Assist network installation, testing and commissioning, bringing into service, integration
- Cross connects and jumping
- Assist to maintain records, inventory and spares
- Assist to receive equipment, bench test, storage and RMA return handling
- Assist with incident and problem resolution as directed by NOC / TAC
- Provide Service Desk cover as required
- Assist Service Manager as directed
- Assist with technical shareholder support / shareholder consultancy and sales support
- Assist with network quality and performance management
- Assist with creation of ad hoc reports as needed
- Assist other departments and projects as requested by the Programme Manager
- Drive company vehicles as required
- Adhere to all company policies and procedures
Minimum Qualifications:
- Bachelor's degree in Engineering or related field
- CCNA, Cisco, MikroTik and Fiber Optic certifications (desirable)
- Proficiency in routing protocols: OSPF, EIGRP, BGP, MPLS
- Strong communication and interpersonal skills
- Valid driver’s license
Experience and Skills
- 3+ years of relevant work experience in telecom industry
- Knowledge of platforms including OTN, DWDM, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP).
- Knowledge in supporting transmission and switching equipment from leading manufacturers. i.e., Mikrotik, Juniper, Tejas Networks etc.
- Must use systems effectively to record information accurately and concisely in a timely manner
- Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
- Excellent communications and soft skills, including ability to listen and follow instructions
Attributes
- Client focused, relationship builder
- Integrity, honest with high ethical standards
- Boundless, passionate, and flexible
- Personal excellence, accuracy, and attention to detail
- Collaborative, achieve results through teamwork and partnerships
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