Company Details
Industry:
Education Management
Description:
Ello is your child’s read-along companion who listens, teaches, and transforms them into an enthusiastic reader. For Kindergarten to 3rd Grade.
Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
Undisclosed
Other Pay:
Benefits
Job Description
You will:
- Provide warm, high-quality support via WhatsApp and email
- Surface product insights from real customer conversations
- Build and document clear support workflows and templates
- Use AI tools to improve speed, clarity, and consistency
- Spot repetitive work and propose automation solutions
- Continuously improve systems as support volume grows
We are looking for someone who genuinely cares about people and takes pride in clear, warm communication — and who also gets curious about how to make work smarter and more efficient.
This role is about building strong foundations for support in Nairobi while delivering excellent day-to-day service.
Required Qualifications
- Strong written communication skills with a warm, professional tone
- Demonstrated experience in customer support, community management, operations, or similar roles
- Experience turning customer feedback into structured recommendations for product or operational improvement
- Strong AI fluency and a demonstrated ability to apply AI tools to real operational workflows
- Strong fluency with digital tools and ability to quickly learn new platforms
- Experience handling ambiguity and helping define process where it doesn’t yet exist
- Ability to stay calm and solution-oriented when customers are frustrated
- High ownership and ability to work independently
449 open positions on Semasocial right now
· 8593 open positions in Nairobi County, Kenya
· 23 posted in the last 7 days
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