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Aeko is looking for a Customer Success Manager to help customers successfully adopt and maximize the value of its technology solutions. This role focuses on guiding customers through onboarding, identifying suitable workflows, and ensuring teams achieve successful outcomes with the platform.
The ideal candidate will have experience in customer success, SaaS onboarding, or technical products, with the ability to translate complex technology into practical solutions. The selected candidate will act as the customer’s voice, support product improvements, and help drive long-term customer adoption.
Key Responsibilities:
• Manage customer onboarding processes from initial kickoff through successful implementation.
• Help customers identify suitable workflows and use cases to maximize platform value.
• Create playbooks, guides, and resources to make customer rollouts more efficient and repeatable.
• Represent customer feedback and requirements to product and engineering teams.
• Monitor customer adoption and proactively support teams facing challenges.
• Build strong relationships with customers and ensure successful outcomes.
• Track customer progress and identify opportunities for improvement.
Requirements:
• 3+ years of experience in Customer Success, onboarding, or related roles.
• Experience working with SaaS companies is preferred.
• Ability to explain technical solutions in a simple and practical way.
• Strong patience, communication, and problem-solving skills when working with non-technical users.
• Comfortable taking ownership of customer outcomes beyond basic support requests.
• Experience with automation, operations tools, or technical products is an advantage.
Strong knowledge of:
• SaaS customer success and onboarding processes
• Customer relationship management
• Technical product adoption and workflow optimization
Benefits:
• Remote-first work environment across multiple time zones.
• Competitive salary package and equity opportunities.
• Health, dental, and vision coverage.
• Home office and equipment budget.
• Annual learning and development stipend.
• Flexible time off policy.
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