Client Service Executive

Key Responsibilities

• Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Local Regulator: Kenya Central Bank

Key stakeholders

• Internal  
• Branch Manager
• Branch Operations Manager
• Universal Bankers
• ATM Services
• Voice & Virtual team
• Internal Auditors
• Senior Universal Bankers
• Relationship Managers
• External     
• Customers (Current and Potential)

Other Responsibilities

• Embed Here for good and Group’s brand and values in WRB Kenya 
• Perform any other duties as assigned by the Team Manager 

Skills and Experience

• Customer Service Skills
• Good understanding of bank’s operational processes
• Working knowledge of core banking systems
• Good understanding of bank’s operational processes.
• Good understanding of the Bank’s products.
• Good understanding of the Banks Digital platform capabilities

Qualifications

• Education: University Degree
• Certifications:  CISI certification would be an added advantage