Cash Officer – Meru Branch

Role Overview

This position sits at the heart of a bank branch's daily cash function, overseeing everything from vault inventory to teller counter balances. Reporting to the Branch Operations Manager, the Cash Officer ensures that cash is available, accounted for, and secure at all times, while also guiding the teller team to deliver accurate, compliant, and customer-focused service. The role is essential for keeping branch operations running smoothly and protecting the bank's assets against loss, error, or fraud.

Key Responsibilities

• Manage the branch's full cash cycle, including vault custody, teller cash limits, ATM replenishment, foreign currency notes, and end-of-day balancing against system records.
• Work with the Branch Operations Manager to plan daily cash needs, reduce idle holdings, and arrange cash shipments, repatriations, and reserve movements with the Central Bank and back-office teams.
• Supervise and coach tellers on a day-to-day basis, setting staffing rosters, reviewing performance, and ensuring counters are adequately covered during peak hours.
• Oversee reconciliation of cash positions, suspense accounts, and operational entries, escalating unresolved issues to the Branch Operations Manager according to procedure.
• Investigate cash overages, shortages, and other discrepancies, documenting findings and recommending corrective actions to strengthen internal controls.
• Ensure foreign exchange cash transactions are processed with accurate rates, proper documentation, and full compliance with regulatory rules.
• Enforce dual-control protocols for vault access and high-value assets, while safeguarding confidential customer information and negotiable instruments.
• Monitor the bank's service charges and fee recovery, identify opportunities to refer customers to other products, and support audit, security, and business continuity initiatives.

Requirements & Qualifications

• A bachelor's degree from a recognized university; a diploma from the Kenya Institute of Bankers (AKIB) is an added advantage.
• At least three years of banking experience in a teller or customer service officer role, with demonstrated cash handling and supervisory capability.
• Solid understanding of cash management processes, including vault operations, ATM replenishment, and cash forecasting.
• Working knowledge of KYC, AML/CFT regulations, the Banking Act, and CBK Prudential Guidelines as they apply to branch operations.
• Strong verbal and written communication skills, with the ability to explain procedures clearly to staff and customers.
• Good planning, prioritization, and time management skills to handle a fast-paced, high-volume work environment.
• Proven ability to work collaboratively in a team and maintain composure under pressure.
• Computer literacy, including familiarity with banking systems and spreadsheets.
• High standards of honesty, reliability, and attention to detail.