Business Development & Operations Manager at PharmAccess Group

Key Responsibilities

Business Development: (55% Dedication)

• Through market insights, identify, pursue and develop business opportunities that result in new customer recruitment, market expansion and revenue growth in line with annual targets.
• Develop and execute strategies to expand on self-paying clients, government and donor supported business opportunities.
• Develop sales plans, revenue forecasts, and execution plans for the attainment of the same through management and coordination of external implementation partners to deliver service to clients to sustain strong business relationships.
• Proactively engage private providers, networks, insurers, and other potential clients. Prepare and coordinate quarterly performance meetings with license partners.
• Maintain an active CRM pipeline, ensuring all client interactions, contracts, and leads are updated. 
• Provide commercial insights to strengthen the SafeCare value proposition.
• Development of monthly, quarterly and annual reports to support management decision on the maximization of opportunities, risk mitigation and growth of the SafeCare brand and business model in Kenya.

Operational support (15% Dedication)

• Support daily operational implementation of SafeCare activities. 
• Ensure quality and efficiency of service delivery. 

Program Monitoring & Reporting (10% Dedication)  

• Track KPIs using dashboards and the CRM system.   
• Prepare monthly and quarterly reports for SafeCare leadership. 
• Support continuous improvement of planning and monitoring tools. 
• Support timely donor and project reporting. 

License Partner and Assessor Pool coordination (10% Dedication)  

• Support training, onboarding, and performance oversight of license partners. 
• Monitor contract compliance and ensure all documents are stored and updated in the CRM. 
• Collaborate with internal and external partners to increase SafeCare’s presence in the market.
• Facilitate review meetings and performance evaluations. 

Financial & Budgetary Responsibilities (10% Dedication)    

• Support annual budgeting and forecasting. 
• Track expenditures and revenue from license partners and self-paying clients. 
• Follow up on (outstanding) invoices and contract deliverables. 

Minimum Qualifications

• Bachelor’s degree in business, Marketing, or related field; Health sciences qualification preferred.

Required Skills & Experience

• >8 years of proven sales experience, preferably in healthcare or service-based industries with demonstrated progressive seniority in a complex environment.
• Strong hands-on execution and problem-solving skills. 
• Demonstrated ability to close deals and grow commercial pipelines. 
• Demonstrated strong strategy setting, business and process planning, review and reporting skills.
• Strong trouble shooting and risk mitigation skills.
• Excellent communication, negotiation, and presentation skills. 
• Strong customer relationship management abilities. 
• Proficiency with CRM systems for contract management and sales tracking. 
• Analytical skills with ability to translate data into decisions. 
• Strong project and operations management experience.