Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
Estimated: KES 35,000 - KES 300,000 / month
Other Pay:
Benefits
Role Overview
This position leads a bank branch's daily operations, making sure every customer transaction is handled correctly, securely, and in line with internal policies. The role connects front-line service with central processing, overseeing account approvals, transaction monitoring, and reconciliation while keeping risk and fraud concerns front of mind. Behind the scenes, you act as the operational anchor who ensures teams stay compliant, customers receive fast and accurate service, and all branch activity aligns with the bank's standards.
Key Responsibilities
- Approve new account openings after verifying that all KYC documentation is complete and compliant with regulatory expectations.
- Review daily, weekly, and monthly operational reports, escalating exceptions or unusual items within defined timeframes.
- Validate customer instructions and forward them to central operations, ensuring accuracy and completeness before processing.
- Oversee transactions such as deposits, withdrawals, and transfers to spot potential money laundering or fraudulent activity.
- Track overdrawn savings accounts and non-borrowing current accounts, proactively contacting customers as outlined in procedure guides.
- Examine inter-branch transaction reports, confirm entries from other branches are legitimate, and settle any outstanding items.
- Monitor suspense, holdover, and transit general ledger accounts to ensure reversals and reconciliations happen promptly.
- Manage front and back office workflows to improve turnaround times, resolve customer complaints, and promote the bank's products and services.
Requirements & Qualifications
- Bachelor's degree in a business-related discipline from a recognised institution.
- At least five years of relevant experience in banking operations or a similar supervisory role.
- Professional certification such as CPA (K), ACCA, or an equivalent qualification.
- Active membership in the Association of Kenya Institute of Bankers (AKIB) or another recognised professional body.
- Strong communication and interpersonal skills for dealing with customers, colleagues, and stakeholders.
- Proven problem-solving and decision-making ability, especially when handling operational exceptions or escalated issues.
- Solid people management and change management skills to guide teams through procedural updates and shifting priorities.
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Contact Information
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