Account Manager: Sales & Client Strategy at Fanisi HR Solutions

Key Responsibilities

Drive Growth (Sales & Business Development)

• Identify, pursue, and close new business opportunities across corporate clients, agencies, and global brands.
• Develop compelling proposals and presentations in collaboration with technical and production teams.
• Grow existing accounts through strategic upselling and cross-selling of services.
• Meet and exceed revenue targets, contributing directly to company growth and market positioning.

Client Relationship Management

• Serve as the primary point of contact for a portfolio of key client accounts.
• Understand client objectives and translate them into high-impact event and brand solutions.
• Proactively manage expectations, scope changes, and timelines to ensure exceptional client experiences.

Internal Coordination & Delivery

• Act as the bridge between sales and execution teams to ensure seamless delivery of sold solutions.
• Lead internal handovers from concept development through to execution.
• Facilitate post-event reviews to capture insights and continuously improve service delivery.

Market & Industry Engagement

• Stay informed on industry trends, client needs, and competitor activity.
• Represent Xpose Ltd professionally at client meetings, site visits, and industry events.

Requirements

• Proven experience in Account Management or Business Development (experience in Live Events, Creative Agencies, or the MICE industry is an added advantage).
• Demonstrated track record of meeting or exceeding sales targets.
• Strong sales, negotiation, and presentation skills.
• Excellent verbal and written communication skills.
• Commercial awareness with a clear understanding of pricing and margins.
• Flexibility to work event-driven hours, including evenings and weekends when required.
• Strong project coordination skills with the ability to manage multiple accounts, timelines, and deliverables simultaneously.
• Proficiency in CRM tools, MS Office/Google Workspace, and proposal development tools to track leads, manage client data, and report on sales performance.