Posted:Thu at 10:58 AM
By:Hiring Kenya
Company Details
Industry:
Electrical/Electronic Manufacturing
Description:
Greenlight Planet is on a mission to revolutionize rural energy access for the 1.5 billion off-grid villagers who use dirty, dangerous kerosene lanterns for light. In four years we've sold 1.6 million solar lights to off-grid families in South Asia and Africa— all paid for up-front, in cash— the latter 1 million customers acquired over the past year. Our products were recognized recently as 'the best solar lamp' in the Economist. Uniquely, we sell our life-changing Sun King solar home lights to off-grid families in India and Africa through a massive direct sales force of trusted, village-level sales agents that penetrate deeply into rural markets to promote our products home to home and build trust in our brand at a micro level. Today 5,000 active Saathis bring clean, safe light to 40,000 new off-grid homes each month. We're now expanding our distribution network from three states to the whole of rural India and East Africa, an under-penetrated market of half a billion emerging consumers. And we are releasing more trustworthy, aspirational products to keep our network busy. Specialties Rural marketing, Solar lighting, India, Africa
Job Description
What you will be expected to do:
Rider Recruitment and Onboarding
- Identify potential riders suitable for onboarding into the Sun King Rider Network.
- Onboard riders delivering various products and services within the network.
- Conduct required KYC checks for riders within assigned territories.
- Maintain rider headcount above minimum thresholds to ensure daily order completion rates exceed 95%.
Rider Retention
- Develop initiatives that promote rider satisfaction and reduce attrition.
- Work with internal teams to design strategies that improve rider earnings and productivity.
- Implement engagement and retention initiatives for riders.
Safety
- Ensure riders have required PPE and safety equipment during operational hours.
- Promote safe riding practices.
- Engage internal and external stakeholders on safe riding initiatives.
- Drive adoption of emerging practices within the riding community to strengthen safety standards.
- Serve as the primary Sun King rider contact within assigned territories, representing the Rider Network in community discussions, local government forums, and related engagements.
- Work with the procurement team to ensure timely payments for gas, cylinders, and related expenses in line with established credit terms.
Performance Management
- Conduct performance discussions with riders within assigned territories to ensure productivity targets are met.
- Develop and maintain rider productivity tracking tools and dashboards.
Expansion
- Identify shops that meet requirements for LPG cylinder storage and distribution.
Customer Experience
- Coach agents on accuracy and professionalism when engaging with end customers.
- Conduct refresher training sessions on customer service standards.
- Develop rider CSAT, NPS, resolution time, and turnaround KPIs to strengthen customer satisfaction.
- Act on customer feedback survey results to ensure issue resolution.
- Conduct routine and ad-hoc customer check-ins to verify product quality and satisfaction.
- Ensure timely and accurate resolution of customer concerns escalated from the field.
You might be a strong candidate if you have:
- Diploma in Supply Chain Management, Operations, Business Administration, Finance, IT, or a related field.
- Experience in last-mile delivery operations.
- Strong communication and stakeholder management capability.
- Ability to operate effectively in a fast-paced and evolving environment.
- Experience monitoring and evaluating operational changes on delivery efficiency and rider productivity.
- Experience preparing reports and recommendations for senior management on delivery optimization initiatives.
Salary: Discuss During Interview
Education: Diploma
Employment Type: Full Time
){kind=link}