Description:Reeds Africa consult (RAC) offers a broad scale of Human resource services designed to provide professional supports for the growing needs of today’s corporate organizations. Our services includes the entire employee life cycle in an organization from the point of recruitment, training and developme…
Reeds Africa consult (RAC) offers a broad scale of Human resource services designed to provide professional supports for the growing needs of today’s corporate organizations. Our services includes the entire employee life cycle in an organization from the point of recruitment, training and development, policy development, compliance audits, provision of HR tools to achieve overall business success from the HR perspective. Reeds Africa consult (RAC) consultants have a combined experience of over 18 years and are very well capable of achieving sustainable, productive performance growth with full compliance as your HR partner of choice.View moreView less
Attend the customers on First Come First Served basis
Listen to customer complaints & note down in the Job card
Explain the customer time & cost estimate for Labor, Oil, Spares and Outside labor
Explain the mechanic customer complaints, jobs to be done, delivery time, cost estimate
Inform the customer in case of delay / cost exceeds
Take Road trial of the vehicle to confirm elimination of complaints
Ensure vehicle is delivered neat & clean
Explain the customer work done on the vehicle and actual cost details/future jobs any
Return the replaced parts (except warranty parts) in original packing to Customers
Explain about next service due date and paste next service due sticker
Ensure proper housekeeping in entire service shop
Ensure all tools and equipment’s are in working condition and maintenance of equipment’s
Ensure mechanics carry out mandatory jobs in all vehicles
Checking the parts replacement and warranty replacement authorization wherever required
Co-ordination with parts shops for getting parts from other branches/ dealers
Preparation of workshop daily report
SAP job card entry
DMS job card entry and Improvements
Monitoring of Vehicle inflow - Product wise and Service wise against the plan (Free / Coupon paid / Post warranty)
Tools & Equipment’s availability Vs. requirement, purchase
Review of repeat jobs & Quality Feedback from customers
Tracking of Pending/Accident vehicles - reasons for pending, arranging parts,
Technical support to Dealers
Tracking of mechanic wise Productivity and actions for improvement
Warranty Monitor and Co Ordination with National service team
Submission of all service reports timely to National service team
Qualifications
Degree/Diploma in Mechanical Engineering.
Knowledge in basic computer packages (Especially MS Excel and MS Word)
At least two years working experience in the same/related position.
Must possess good communication skills.
Must be of good conduct and integrity.
Must be willing and able to work under pressure with minimum supervision.
Must have better understanding of both TVS Bikes, Piaggio and Briggs service and repair.
Must have a valid driving license
749 open positions on Semasocial right now · 114 open positions in Nakuru, Kenya · 43 posted in the last 7 days
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