Posted:
Position: Wholesale Representative
Date Posted: August 3, 2026
Industry: Wholesale / Health & Wellness Products
Employment Type: Full Time
Experience: Experience in Wholesale, B2B Customer Service, Order Processing, or Account Administration Preferred
Qualification: High School Diploma or Bachelor’s Degree in Business Administration, Sales, Customer Service, or a related field (Estimated)
Salary: $20.00 – $27.00/hour
Location: REMOTE, United States
Company: Mercola
Description:
Mercola is seeking a detail-oriented and customer-focused Wholesale Representative to manage wholesale customer relationships and support business growth. This remote opportunity is ideal for professionals who enjoy building strong partnerships, handling customer accounts, and ensuring accurate order management.
The successful candidate will manage the complete wholesale customer experience, including order processing, account support, documentation, and customer communication. This role requires excellent organization, strong communication skills, and the ability to maintain accuracy while managing multiple priorities in a fast-paced environment.
Key Responsibilities:
• Process wholesale and B2B orders accurately from order entry through shipment.
• Handle customer requests related to returns, refunds, reships, and order issues.
• Review purchase orders, pricing, quantities, and account terms before processing.
• Prepare Certificates of Analysis, vendor forms, product documentation, and account paperwork.
• Verify new wholesale accounts and maintain accurate customer records.
• Build relationships with wholesale buyers and support sales teams.
• Identify opportunities for account growth through cross-selling, upselling, and customer education.
• Monitor pricing policies, inventory availability, account compliance, and product information.
• Maintain CRM records, promotions, discounts, and customer account details.
• Respond to wholesale customer inquiries through phone and email.
Requirements:
• Strong attention to detail with a commitment to accuracy.
• Experience managing high-volume order processing or customer account administration.
• Strong Microsoft Excel skills, including formulas, lookups, sorting, filtering, and pivot tables.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to work independently while collaborating with different teams.
• Experience using CRM, database, or order management systems.
Preferred Qualifications:
• Experience supporting wholesale or B2B customers.
• Knowledge of health, wellness, or nutritional supplement products.
• Experience in customer account management or inside sales support.
• Familiarity with pricing compliance and wholesale account administration.
Strong knowledge of:
• Wholesale order processing and B2B customer support
• CRM systems and Microsoft Excel
• Account management, documentation, and customer relationship building
Benefits:
• Medical, dental, and vision insurance.
• Disability insurance and employee assistance programs.
• Employer-paid life and AD&D insurance.
• Flexible spending and health spending accounts.
• 401(k) retirement plan with matching contribution.
• Employee discounts and wellness programs.
• Paid time off and company holidays.
• Professional growth opportunities.
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