Direct Sales Representative - Kakamega

Role Overview

As a Direct Sales Representative, you will be the frontline growth driver for a banking client, spending your days prospecting, opening accounts, and deepening relationships with both new and existing customers. You will represent the bank in the field, converting conversations into deposits, loans, and digital product adoption while upholding the client's service and compliance standards. Your work directly expands the bank's customer base and revenue, and your ability to retain and engage clients helps protect that growth over time.

Key Responsibilities

• Open new customer accounts accurately and in line with quality and compliance expectations.
• Introduce and enroll both new and existing customers in the bank's digital banking products and services.
• Meet assigned targets for deposit mobilization and for disbursing quality loans to individual and business customers.
• Engage customers creatively to match them with suitable products and services, delivering excellent service at every touchpoint.
• Carry out retention initiatives by regularly educating customers about the bank's full product portfolio, strengthening their loyalty.
• Gather customer feedback on service delivery, relay improvement opportunities to your supervisor, and support follow-up actions.
• Build new business and submit daily, weekly, and monthly reports to your supervisor.
• Take on additional responsibilities as assigned by your line manager.

Requirements & Qualifications

• Bachelor's degree in a business-related field.
• Demonstrable experience in sales, with a track record of working toward and achieving targets.
• Strong communication and interpersonal skills.
• Sharp negotiation abilities.
• Effective networking and people management skills.
• Solid problem-solving and decision-making capabilities.
• Familiarity with banking industry rules and regulations.
• Self-motivated and able to work independently while building a healthy sales pipeline and consistently meeting targets.
• Results-driven mindset with a strong customer focus.