Trailmycar Solutions

Reports To: 

• Operations Supervisor

Job Purpose:

• To install, service, maintain, and remove vehicle tracking devices professionally while ensuring safety, accuracy, and compliance with company standards.

Key Responsibilities:

• Conduct installation, servicing, and removal of tracking devices and accessories in client vehicles.
• Receive daily job allocations from the Operations Supervisor and report movement before and after assignments.
• Ensure proper handling, usage, and return of installation tools, trackers, and related equipment.
• Complete job cards accurately for every job done and submit them promptly.
• Adhere strictly to safety standards and avoid any damage to client vehicles during installations.
• Maintain professional behavior, attire, and communication while on client premises.
• Report technical issues or faulty devices to the Operations Supervisor immediately for escalation.
• Test devices post-installation to confirm functionality (signal, GPS, engine cut-off, etc.).
• Provide basic client guidance on device functionality after installation when required.
• Keep records of completed jobs and note any challenges or client complaints encountered.
• Support audits and physical inspections by ensuring all installed devices match internal logs.
• Observe strict confidentiality of client data, vehicle access, and internal system configurations.
• Participate in periodic technical training and system updates.

Key Performance Indicators (KPIs):

• Number of successful installations completed.
• Device functionality rate (minimal reworks).
• Compliance with safety standards.
• Accuracy of documentation.
• Client satisfaction feedback.

Minimum Qualifications & Experience:

• Certificate or Diploma in Automotive Electrical/Electronics, Mechatronics, or related technical field.
• Minimum of 2–3 years’ experience in vehicle electronics or tracking system installation.
• Valid driver’s or rider’s license is an added advantage.
• Familiarity with GPS tracking systems is preferred.
• Basic understanding of vehicle electrical systems and diagnostics.

Key Competencies:

• Technical proficiency.
• Attention to detail.
• Problem-solving skills.
• Professional conduct.
• Ability to work independently and in the field.