Telesales Representative

Company Overview

At Nairobi Central Hardware Ltd., our mission is to provide the broadest selection of high-quality tools & accessories across Kenya & East Africa. Our product range supports the construction, manufacturing, plumbing, home renovation, & farming industries. We are passionate about delivering practical solutions & reliable service.

Job Summary

We are seeking a motivated & enthusiastic Telesales Representative to join our dynamic sales team. The successful candidate will play a crucial role in driving sales by engaging with potential & existing customers over the phone. You will be responsible for effectively communicating our product offerings, addressing customer inquiries, & managing relationships to close sales & ensure customer satisfaction. The ideal candidate will possess strong communication skills, a passion for sales, & the ability to resolve customer concerns professionally.

Key Responsibilities

• Initiate outbound calls to existing & potential customers to generate sales.
• Provide clear & accurate information about our products & services to potential customers.
• Ask probing questions to understand customer needs & tailor sales pitches accordingly.
• Accurately enter & update customer data into the Tally ERP system.
• Process customer orders promptly & accurately.
• Address customer grievances & ensure a positive experience to uphold the company’s reputation.
• Meet or exceed sales targets through proactive efforts & upselling techniques.
• Maintain detailed records of calls, sales, & customer interactions.
• Actively contribute to achieving long-term sales goals & customer loyalty.

Qualifications & Skills

• Minimum of a Bachelor Degree in Sales & Marketing or Customer Service.
• Engineering Background with passion in Sales will be an added advantage.
• Proven experience as a Telesales Representative or similar role in sales.
• Demonstrated success in meeting or exceeding sales targets over the phone.
• Strong proficiency with Tally ERP or similar ERP & CRM softwares.
• Quick to learn new product information & effectively communicate features & benefits.
• Exceptional verbal communication/written & interpersonal skills.
• Ability to stay calm, composed, & professional, even when handling rejection or difficult customers.
• Strong problem-solving skills with a focus on customer satisfaction.