Telesales Representative
Posted:
Company Overview
At Nairobi Central Hardware Ltd., our mission is to provide the broadest selection of high-quality tools & accessories across Kenya & East Africa. Our product range supports the construction, manufacturing, plumbing, home renovation, & farming industries. We are passionate about delivering practical solutions & reliable service.
Job Summary
We are seeking a motivated & enthusiastic Telesales Representative to join our dynamic sales team. The successful candidate will play a crucial role in driving sales by engaging with potential & existing customers over the phone. You will be responsible for effectively communicating our product offerings, addressing customer inquiries, & managing relationships to close sales & ensure customer satisfaction. The ideal candidate will possess strong communication skills, a passion for sales, & the ability to resolve customer concerns professionally.
Key Responsibilities
- Initiate outbound calls to existing & potential customers to generate sales.
- Provide clear & accurate information about our products & services to potential customers.
- Ask probing questions to understand customer needs & tailor sales pitches accordingly.
- Accurately enter & update customer data into the Tally ERP system.
- Process customer orders promptly & accurately.
- Address customer grievances & ensure a positive experience to uphold the company’s reputation.
- Meet or exceed sales targets through proactive efforts & upselling techniques.
- Maintain detailed records of calls, sales, & customer interactions.
- Actively contribute to achieving long-term sales goals & customer loyalty.
Qualifications & Skills
- Minimum of a Bachelor Degree in Sales & Marketing or Customer Service.
- Engineering Background with passion in Sales will be an added advantage.
- Proven experience as a Telesales Representative or similar role in sales.
- Demonstrated success in meeting or exceeding sales targets over the phone.
- Strong proficiency with Tally ERP or similar ERP & CRM softwares.
- Quick to learn new product information & effectively communicate features & benefits.
- Exceptional verbal communication/written & interpersonal skills.
- Ability to stay calm, composed, & professional, even when handling rejection or difficult customers.
- Strong problem-solving skills with a focus on customer satisfaction.
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