Specialist IT, Platform Support Operations
Posted:
Company Details
Name:NCBA Group
Industry:
Banking
Website:
https://ke.ncbagroup.com/
Description:
On 6th December 2018, it was announced that NIC Bank, an institution with a rich history of retail banking; and CBA Bank, a forerunner of innovation in the banking space, would be merging to form a new bank with unmatched strength, expertise and regional reach.
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Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
KES Unspecified / month
Other Pay:
Benefits
Job Category:
Telecommunications
Job Description
Job Purpose Statement
The role is responsible for incident and problem management processes to provide resolution to incidents or appropriate workarounds for problems while seeking to proactively and continuously improve support to the Fintech’s internal and external customers.
Job Specifications
- A Bachelor’s degree in Computer Science, Information Technology or related field
- A Minimum 4 years’ experience with at least 3 years in an Application/Systems Support role within a large highly digitized organization designing, implementing and managing mission critical systems.
- Certification and experience implementing best practice frameworks e.g. COBIT, ITIL (preferred)
- Project Management Certification: PMP or PRINCE2 (preferred)
- IT certifications in areas such as Microsoft Azure, AWS, Microsoft systems, UNIX or Oracle will be an added advantage.
- Knowledge & experience in AI and working with tools such as Jenkins, ELK Stack, PostMan, SOAPUI, Git, Grafana, Zabbix etc. will be an added advantage.
- Hands on and practical knowledge in use of databases e.g. Oracle, MySQL, PostgresSQL
- Working experience with a Core Banking systems such as T24, Flexcube, Finacle etc. is desirable.
- Experience in Management of External Partners and Third party support providers.
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Contact Information
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