Senior Technician GSM - Central Rift Valley Job Grade 2.1

Job Title: Field Operations Technician (Transmission Network Maintenance)

Department

Technology

Reports To

• Primary Reporting: Team Leader Field Operations
• Secondary Reporting: Regional Technical Manager

Leadership Level

Individual / Team Contribution

Job Purpose

Perform maintenance and operations activities within your assigned area, ensuring the quality and continuity of services as per the set KPIs and within budgeted costs. Execute and follow up on network extensions. Detect and provide warnings about dysfunctions of network elements.

Organization Structure

Team Size:

• Number of employees directly reporting: 0
• Number of indirect reports: 0
• Number of 3rd party staff (contractors, consultants, outsourced service providers): 0

Key Responsibilities

• Attend to equipment faults logged in the trouble ticket (TT) system, complying with corrective maintenance KPIs.
• Perform preventive routine maintenance to ensure consistent equipment and environment health checks.
• Work in coordination with Support and NMC teams when analyzing fault incidents to ensure accurate, timely correction and that clears are confirmed and communicated as needed.
• Propose improvement actions for the network structure.
• Accurately carry out the preventive maintenance program and report on the same.
• Jointly perform new site commissioning tests with equipment vendors, accepting only links or sites that meet the criteria set in engineering standards and equipment factory specifications.
• Compile and submit reports on all maintenance-related matters and attend daily evaluation meetings.
• Establish and show cause of link failure by filling in the Reason for Outage (RCA) form and producing evidence upon demand.

Principal Outputs (KPIs)

• Achieve network availability greater than 99.60%.
• Achieve 80% of TTs within SLA.
• Ensure network quality with packet loss less than 0.05%.
• Achieve 90% of planned work first time.

Qualifications – Academic and Professional

• Bachelor’s Degree in Telecommunication
• Lean Six Sigma – Yellow Belt
• CCNA Certification
• Valid Driving License

Experience

2 years’ experience in transmission network maintenance.

Competencies

Technical Competencies

• Network Management Systems
• Radio rigging
• Knowledge of GSM 2G/3G/4G architecture
• Good understanding of BSS / transmission technology
• Microsoft Office
• Customer focus
• Planning and organizing
• Troubleshooting

Functional Competencies

• Team Work: Contributes actively to a working environment where colleagues cooperate, accepting collective responsibility. Teams achieve high performance by continually reviewing objectives and priorities.
• Innovation: Is eager to develop new ideas and concepts for better solutions to current and future problems. Creates a climate where new approaches are welcomed and expected to continuously improve overall performance and generate new business ideas.
• Managing Risks: Review calculated risks after considering potential organizational and stakeholder concerns. Identify areas of potential risk and create backup plans for contingencies. Encourage others to explore new opportunities for business.
• Analytical Thinking: Comprehend and identify patterns or connections between situations that are not obviously related. Identify key or underlying issues in complex situations, using creative, conceptual, or inductive reasoning.

Relationships / Contacts / Communication

Internal (frequent): Business Units – Enterprise, Mobile, and Mass Market – to share information and problem-solve network-related issues.

External (frequent): Customers, Contractors, other network operators – to share or obtain information and problem-solve.

Major Challenges / Problem Solving

• Optical fibre network damages due to road construction or vandalism.
• Maintenance materials, spares, and tools availability.
• Preventive maintenance execution and acquisition of recovered network assets.

Own Decisions or Recommendations

• Recommend corrective actions for fibre damages and coordinate restoration.
• Initiate procurement requests for maintenance spares and tools within approved budget.
• Determine priorities for preventive maintenance and redeployment of recovered network elements.

Operating Environment

Office and field-based environment. Work involves multiple interfaces across units and frequent external interactions.

Management Planning Cycle

Daily, weekly, and monthly planning based on job demand.