Senior Technician - Fibre - North Rift Valley Job grade 2.1

Job Title: Fibre Network Maintenance Technician

Reporting Structure

Primary Reporting: Team Leader – Field Operations

Secondary Reporting: Regional Technical Manager

Department: Technology

Leadership Level: Individual / Team Contribution

Job Summary

Successfully undertake all activities relating to routine maintenance, corrective maintenance, root cause analysis, and network quality initiatives for the fibre optic network. This role is essential to ensuring the reliability and high performance of our fibre infrastructure.

Key Responsibilities

• Evaluate, test, and repair old or malfunctioning fibre network infrastructure, including scheduled preventive maintenance on optical cables, closure kits, ducts, and manholes.
• Generate sensor indicators and execute inspections to ensure fibre optic systems are free from faults that could destabilize performance.
• Conduct regular inspections of assigned systems and repair any defects identified.
• Prepare and maintain system records and system diagrams.
• Perform fibre optic maintenance, including point of break/link analysis, splicing, core alignment, and splice quality validation using necessary tools and techniques.

Principal Outputs

• Achievement of performance KPIs.
• Ensure fibre segment availability of 98%.
• Achieve 80% of trouble tickets within service level agreements.
• Ensure quality fibre splices with a slope of less than 0.25 dB/km within the segment.

Qualifications – Academic and Professional

• BSc in Electronic, Electrical, or Telecommunication Engineering, or a related field.
• Training in optical fibre technology.
• Higher Diploma in Electrical and Electronics Engineering.
• Certification in fibre technology.

Experience

• Two years of experience in fibre maintenance.
• Proven track record in analysing trends, undertaking root cause analysis, identifying key issues, and implementing actions to improve network and service availability and quality.

Technical Competencies

• Fibre optics maintenance tools and techniques.
• Microsoft Office proficiency.
• Customer focus.
• Planning and organising.
• Troubleshooting skills.
• Must be able to work at height (certified), in confined spaces, and in all weather conditions.

Functional Competencies

• Team Work: Contributes actively to a cooperative working environment, accepting collective responsibility. Teams achieve high standards by continually reviewing objectives and priorities.
• Innovation: Eager to develop new ideas and concepts for better solutions to current and future problems. Creates a climate where new approaches are welcomed and expected to improve overall performance.
• Managing Risks: Reviews calculated risks after considering organisational and stakeholder concerns. Identifies areas of potential risk and creates backup plans for contingencies. Encourages others to explore new business opportunities.
• Analytical Thinking: Comprehends and identifies patterns or connections between situations not obviously related. Identifies key or underlying issues in complex situations using creative, conceptual, or inductive reasoning.

Key Relationships and Communication

Internal: Business Units (Enterprise, Mobile, Mass Market) – frequently to share information and for network problem solving.

External: Customers, Contractors, other network operators – frequently to share or obtain information and for network problem solving.

Major Challenges and Problem Solving

• Optical fibre network damages due to road construction or vandalism.
• Maintenance materials and spare parts shortages.
• Preventive maintenance scheduling and execution.
• Acquisition and utilisation of recovered network assets.

Decisions and Recommendations

The job holder is mandated to make decisions or recommendations on:

• Optical fibre network damage and repair priorities.
• Maintenance materials and spares procurement or allocation.
• Preventive maintenance schedules and routines.

Operating Environment

This is an office and field-based role. The job operates in remote locations with multiple interfaces across units. Planning is required daily, weekly, and monthly based on job demand and network needs.