Senior Relationship Manager

PrideInn Hotels, Resorts & Camp is a prominent and rapidly growing hospitality brand proudly rooted in Kenya. With operations across five counties—Nairobi, Machakos, Narok, Mombasa, and Kwale—we currently run 8 hotels and a camp, employing over 1,000 dedicated professionals.

We are looking for a results-driven Senior Relationship Manager to generate new sales, nurture an existing portfolio of accounts, and deliver outstanding customer experiences. In this role, you will be responsible for growing business through strong, long-term client relationships while upholding the PrideInn values and service excellence standards.

If you are customer-focused, highly organized, and possess excellent communication and negotiation skills, we want to hear from you.

Requirements

• BA/BSc/HND or equivalent qualification
• Minimum of 3 years relevant experience in sales and business development, preferably in hospitality
• Proven ability to meet and exceed sales targets
• Strong communication, negotiation, and interpersonal skills
• Customer service orientation with a passion for delivering positive experiences
• Excellent organizational skills and ability to manage multiple accounts and leads
• Proficiency in sales tracking, reporting, and market analysis
• Self-motivated, proactive, and able to work independently

Responsibilities

• Drive sales of hotel accommodation, conferences, meetings, food & beverage, weddings, events, spa services, transfers, retreats, and team-building packages across corporate, government, NGO, UN, county, school, church, airline, social, and individual clients.
• Develop and maintain strong relationships with existing and prospective clients to generate new business and maximize revenue.
• Conduct daily sales calls, client visits, appointments, and follow-ups, ensuring all leads and opportunities are tracked through to closure.
• Prepare and issue quotations, proposals, and other sales documentation in line with company policies and client requirements.
• Achieve and exceed monthly sales targets through proactive business development, upselling, and conversion of leads.
• Conduct market intelligence and competitor analysis to identify market trends, business opportunities, and competitive positioning.
• Maintain accurate sales trackers and provide timely updates on prospects, confirmed business, and sales activities.
• Ensure timely attendance to scheduled client appointments and respond promptly to client enquiries and requests.
• Promote excellent customer satisfaction by consistently upholding PrideInn values and the Employee Voice of Honour.
• Gather and share client feedback with relevant teams to support service improvement and enhance the guest experience.
• Perform any other duties as assigned by management from time to time.

Compensation: Competitive