Senior Credit Controller

Role Overview

This position sits at the heart of the company's financial health, giving you ownership of credit decisions and the full cycle of debtor management on a demanding B2B portfolio. On a typical day, you will weigh up credit applications, negotiate settlements with customers, and work alongside sales and finance leaders to protect revenue without stifling growth. Your judgement directly influences cash flow, risk exposure, and the quality of the relationships the business keeps with its clients.

Key Responsibilities

• Review incoming credit applications, determine risk profiles, and set appropriate credit limits for new and existing customers.
• Drive the collection process for outstanding invoices, arranging realistic payment schedules and following through on commitments.
• Handle complex billing disputes with a focus on fast, fair resolution while preserving long-term customer goodwill.
• Track overdue balances and debtor-aging trends, producing clear reports for senior management on exposure and recovery progress.
• Collaborate with Finance and Sales teams to align credit practices with commercial objectives and flag potential problem accounts early.
• Recommend and implement actions for high-risk customer accounts, including credit holds, write-offs, or escalation to external collections.
• Continuously improve credit control procedures and ensure full compliance with internal policies and relevant regulations.
• Support the professional growth of more junior team members by reviewing their work and sharing practical negotiation techniques.

Requirements & Qualifications

• Substantial, proven experience in credit management, credit control, and handling large, complex B2B debtor ledgers.
• A strong track record of successful debt recovery, negotiation, and settlement of disputed accounts without damaging client trust.
• A degree in finance, accounting, business, or a closely related discipline; a recognised professional qualification such as CICM, ACCA, or CPA is highly desirable.
• Advanced working knowledge of ERP systems and accounting software, paired with excellent Excel skills for data analysis and reporting.
• Sharp analytical ability to interpret financial data, assess creditworthiness, and make sound risk-based decisions.
• Outstanding written and verbal communication skills, with the confidence to push for payment while maintaining professionalism and empathy.
• Exceptional organisational skills and a high standard of ethics, particularly when handling confidential financial information.
• Previous experience in technology, professional services, or a similar corporate setting is an added advantage.