Sales Officer Cum Admin

Position Summary

• The Sales & Administration Officer is responsible for supporting client admissions, strengthening referral networks, and ensuring efficient administrative operations within the step-down and mental health facility. The role focuses on driving occupancy through referrals and admissions, maintaining strong relationships with healthcare partners, and ensuring smooth coordination between families, clinical teams, and facility management.

Key Responsibilities /Duties

Client Admissions & Coordination

• Manage inquiries from hospitals, doctors, families, and referral partners regarding facility services.
• Coordinate and facilitate the client admission process including documentation and communication with clinical teams.
• Conduct facility tours for prospective clients and families.
• Provide clear information regarding services, care packages, and admission procedures.
• Maintain a strong follow-up process to convert inquiries into admissions.

 Business Development & Referral Management

• Develop and maintain relationships with hospitals, physicians, discharge planners, and insurance providers.
• Identify opportunities to increase referrals and client admissions.
• Participate in outreach activities including hospital visits, professional networking, and community engagement.
• Maintain and update a database of referral sources.

Management of HR Operations

• Maintain accurate client records, admission files, and documentation.
• Prepare administrative reports including admission statistics, occupancy reports, and referral tracking.
• Support facility management in coordinating operational activities and documentation.
• Ensure compliance with facility policies, procedures, and documentation standards.

Client & Family Relations

• Serve as a key point of contact for client families and referral partners.
• Ensure professional communication and support throughout the client admission journey.
• Address queries or concerns and escalate complex issues to management when required.
• Promote a positive and supportive experience for clients and families.

Reporting & Data Management

• Maintain records of inquiries, leads, admissions, and referral sources.
• Provide regular reports to management on sales activities, admissions, and occupancy levels.
• Support management with data required for service planning and facility growth.

Minimum Qualifications

• Diploma or Degree in Business Administration, Healthcare Administration, Marketing, or a related field.
• Minimum 3-5 years of experience in sales, administration, healthcare coordination, or client relations.
• Experience in healthcare facilities, rehabilitation centers, mental health facilities, or homecare services will be an added advantage.
• Background in Insurance is highly required
• Strong communication and interpersonal skills
• Customer service and relationship management skills
• Candidates from Kisumu are highly encouraged to apply