Sales Executive (Retail & Online Sales)

Role Overview

You will be the direct link between our client's showroom and its fast-growing online sales operation, handling every stage of the customer journey from first greeting to final delivery. Your day combines floor-based selling with digital responsiveness: welcoming visitors, demonstrating products, and simultaneously managing a steady flow of WhatsApp, phone, and social media enquiries that need quick, professional answers. Because this company depends on repeat business and referrals, your ability to build trust with each customer and follow through on every order directly protects their reputation and drives revenue growth.

Key Responsibilities

• Greet and guide walk-in customers through the showroom, demonstrating product features and benefits to encourage informed purchasing decisions.
• Respond to enquiries arriving via WhatsApp, phone calls, social media messages, and other online channels with speed and clarity.
• Track every sales lead systematically and stay in touch until the customer either makes a purchase or clearly closes the conversation.
• Build and maintain in-depth knowledge of the full product range so you can match the right item to each customer's specific need.
• Record orders accurately in the company's POS system and coordinate with operations to ensure products are delivered or collected on time.
• Resolve customer complaints, after-sales questions, and warranty issues in a calm, solution-oriented manner that leaves customers feeling valued.
• Keep detailed and up-to-date customer records in the CRM, noting preferences, purchase history, and follow-up actions for future engagement.
• Meet personal monthly sales targets while also supporting the wider team to achieve collective goals.

Requirements & Qualifications

• Proven hands-on experience in retail, showroom, or other direct customer-facing sales roles, with a clear record of closing deals.
• Excellent spoken and written English and Kiswahili, able to communicate persuasively with diverse customers both in person and remotely.
• Practical experience handling sales through WhatsApp Business, telephone conversations, and online platforms, not just in-person interactions.
• Comfortable navigating POS systems, CRM databases, or similar sales management tools for order processing and record keeping.
• A Diploma or Degree in Sales, Marketing, Business Administration, or a related field is preferred but not mandatory if you can demonstrate strong results.
• Sharp negotiation and listening skills, with a professional appearance and a trustworthy, self-motivated attitude.
• Flexibility to work Monday through Saturday from 8:30 a.m. to 6:00 p.m. in a fast-paced commercial environment.

What We Offer / Why Join

This is a chance to join a dynamic retail and e-commerce operation that rewards effort with a competitive salary and genuine room to grow. You will get daily exposure to both physical showroom selling and digital sales, giving you a versatile skill set that few single-channel roles can offer. High performers can expect a supportive, performance-driven culture where your results are noticed and career development opportunities follow.