Sales Executive / Cashier

Job Title: Sales Executive / Cashier – Solar Distribution Shop

Role Overview

As the first point of contact for walk-in customers, the Sales Executive / Cashier combines front-line sales, customer service excellence, and accurate cash and point-of-sale (POS) handling. We are looking for an energetic, personable individual who is passionate about clean energy solutions and eager to help customers find the right products for their needs.

Key Responsibilities

• Warmly receive and attend to walk-in customers, understanding their energy needs and guiding them to the right products.
• Actively sell solar panels, inverters, batteries, electrical accessories, generators, and HVAC products stocked at the branch.
• Process all cash, MPESA, card, and bank transactions accurately using the POS system.
• Issue receipts, invoices, and delivery notes; maintain proper transaction records.
• Follow up on customer inquiries, quotations, and pending orders.
• Maintain the shop floor: ensure products are clean, properly labeled, and attractively displayed.
• Handle customer complaints and escalate unresolved issues to the Branch Manager.
• Achieve monthly individual sales targets as set by the Branch Manager.
• Support stock-taking exercises and periodic inventory counts.
• Build and maintain a personal customer database for repeat business and referrals.

Qualifications & Experience

• Diploma or Certificate in Sales & Marketing, Business Administration, Customer Service, or a related field.
• Minimum 2 years of experience in a sales or customer-facing role, preferably in retail, electrical, or solar products.
• Basic knowledge of solar products and clean energy solutions is an added advantage.
• Demonstrated ability to meet and exceed sales targets.
• Competency in cash handling, POS systems, and basic bookkeeping.
• Excellent communication and interpersonal skills in English and Swahili.
• Smart, presentable, and professional appearance.
• Honesty and high personal integrity – non-negotiable.

Key Competencies

• Customer-first attitude and service excellence
• Persuasive selling and upselling ability
• Accuracy and attention to detail in financial transactions
• Positive energy and resilience in a fast-paced environment
• Teamwork and reliability