Sales Account Manager

Job Title: Key Account Manager – Sales

About the Role

We are seeking a results-driven Key Account Manager to join our sales team. In this role, you will manage an assigned account base or geographic area, drive revenue growth, and increase market share relative to competitors. You will also prospect new accounts, conduct site inspections, and ensure compliance with corporate standards. Your efforts will directly contribute to the hotel’s annual sales action plan and budget preparation.

Key Responsibilities

• Account Management: Manage key accounts within an assigned base or geographic area, maximise revenue, achieve personal targets, and increase fair market share versus competitors.
• New Business Development: Prospect for new accounts and conduct site inspections to generate leads.
• Standard Operating Procedures: Adhere to corporate standard operating procedures at all times.
• Booking Follow-Up: Follow up on tentative bookings within assigned markets.
• Market Intelligence: Maintain detailed knowledge of competitor set and all hotel services, facts, and figures.
• Contracting & Yielding: Responsible for timely contracting from your client base, using SMART contracting to optimise revenue during annual rate negotiations.
• Industry Events: Attend trade shows, sales blitzes, workshops, and other events in assigned markets.
• Sales Planning: Assist the Director of Sales / Director of Sales & Marketing in defining an annual sales action plan and execute set actions accordingly.
• Budget Preparation: Support the preparation of the annual budget by providing statistics and forecasts of account productions.
• Cost Management: Execute sales actions within the set cost budget structure.
• Database Management: Keep the OPERA contact database updated at all times.
• Cross-Selling: Cross-sell other Kempinski Hotels where opportunities arise.
• Company Vision: Understand and follow the Company Sales Vision.
• Compliance: Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.

Qualifications & Requirements

• Citizenship: Must be a Kenyan citizen.
• Education: University degree or diploma in a business-related field.
• Experience: Minimum two (2) years of experience in a similar position, preferably within a 4/5-star hotel.
• Multinational Environment: Ability to work and communicate effectively in a multinational environment.
• Computer Literacy: Proficient in computer skills adapted to the field of sales.