Parts Field Sales Representative

Role Overview

As a Parts Sales Executive within Inchcape Africa’s agricultural machinery division, you will be the vital link between customers, service technicians, and the parts inventory. Day to day, you will identify and source the correct parts, manage stock levels, and drive sales through proactive customer engagement and follow-ups. Your work directly supports workshop efficiency and customer satisfaction, while contributing to the broader growth of a global automotive and mobility business.

Key Responsibilities

• Identify and supply the correct parts to service technicians quickly, using pre-picking and advance preparation to minimise workshop downtime.
• Maintain accurate parts inventory records, keeping idle and obsolete stock to a minimum while ensuring popular items are always available.
• Engage with customers in person and over the phone to answer parts queries, take orders, and provide updates on special or back-ordered items.
• Place special orders and follow up on outstanding deliveries, keeping customers informed from order to fulfilment.
• Use parts catalogues and digital resources to confirm product specifications, compatibility, and pricing for a range of agricultural machinery brands.
• Collaborate with the service, sales, and body shop teams to align parts availability with scheduled maintenance and repair work.
• Apply upselling and retailing techniques to increase the value of each transaction, while actively supporting company promotions and campaigns.
• Analyse sales performance and customer accounts to identify growth opportunities, and prepare regional visit plans based on purchasing potential.

Requirements & Qualifications

• A bachelor’s degree in a business-related field or equivalent qualification.
• At least two years of proven experience in agricultural machinery parts sales, with a strong record of meeting or exceeding sales targets.
• Formal customer service training is an added advantage.
• A valid driving licence and willingness to travel for customer visits and regional market development.
• High attention to detail and accuracy when handling stock, orders, and documentation.
• Ability to work both independently and collaboratively within a team, while consistently meeting deadlines.
• Strong customer focus and the ability to build lasting relationships with both internal colleagues and external clients.

What We Offer / Why Join

You will become part of a global organisation that supports your professional growth through continuous learning and development. Inchcape provides a collaborative, dynamic environment where your contributions to parts sales and customer experience directly influence business performance. The role comes with a competitive remuneration package, including group life and medical cover, a pension or provident plan, and a variable pay component tied to performance.