Regional Relationship Manager- Bancassurance (Nairobi East)

Role Overview

This position sits at the heart of the bank’s drive to grow insurance penetration across the branch network. You will work alongside branch teams to spot cross-selling opportunities, nurture leads, and convert them into active policies while also building the capability of local staff to champion insurance products independently. Your daily focus is on meeting regional sales targets across multiple insurance lines and ensuring every customer interaction is a chance to deliver value through the right cover.

Key Responsibilities

• Lead the acquisition of SME and corporate clients by actively mining internal bank data, external market leads, and ecosystem partnerships for insurance opportunities.
• Represent the bank at industry conferences, seminars, receptions, and exhibitions to raise the profile of the bancassurance offering and generate new business conversations.
• Act as a coach and mentor to branch teams that do not yet have a dedicated bancassurance officer, equipping them to identify, pitch, and close insurance sales confidently.
• Build strong working relationships with branch managers and team leaders, positioning yourself as a go-to partner for insurance-related support and guidance at the branch level.
• Deliver practical training sessions that transfer insurance product knowledge to branch staff and other departments, making sure everyone understands what to sell and how to explain it to customers.
• Drive the region towards its agreed business mix across Motor, Non-Motor, Medical, Agriculture, Life, and Micro insurance products, monitoring performance against targets.
• Join forces with other business units and sectors on regional initiatives, ensuring bancassurance is embedded in every relevant customer outreach and sales drive.
• Support branch teams in guiding customers through insurance claim documentation and processing, coordinating with the Head Office Claims Department to resolve issues smoothly.
• Step in to support the wider region or the Head Office Bancassurance Team on special projects and assignments whenever management requests additional capacity.

Requirements & Qualifications

• Bachelor’s degree in Insurance, Business, or a related field.
• A minimum of seven years’ experience in insurance sales management, ideally within a bancassurance or financial services environment.
• A Diploma in Insurance or a Certificate of Proficiency (COP) in Insurance is required.
• Solid working knowledge of compliance and regulatory requirements covering both banking and insurance operations.
• Proven interpersonal skills, with the ability to connect with customers, colleagues, and external stakeholders at every level.
• Strong leadership capabilities, including the ability to influence and motivate others who do not report to you directly.
• Excellent verbal and written communication skills, particularly when translating complex insurance concepts into simple customer-friendly language.
• Demonstrated ability to formulate and implement regional sales strategies that deliver measurable results.
• Strong analytical and problem-solving abilities, allowing you to spot trends, address gaps, and make data-informed decisions.
• Outstanding organisational and management skills, with the capacity to juggle multiple priorities across a diverse geographic area.
• A clear alignment with the bank’s culture and values, showing integrity, customer focus, and a commitment to inclusive growth.

What We Offer / Why Join

This is an opportunity to make a tangible impact on the financial well-being of customers while driving a key strategic growth area for the bank. You will operate with a high degree of autonomy, receive exposure to regional leadership, and play a central role in shaping how insurance is delivered through the branch network. If you are passionate about coaching others and building sustainable business pipelines, this role offers both challenge and genuine influence within a values-driven organisation.