Job Objective/Purpose

To ensure that high quality standards are maintained at all times in the provision of medication and medical consumables per Avenue Group’s defined policies and procedures.

Key Responsibilities

• Ensure that the Pharmacy has the necessary equipment and ensure that they are in good working condition. 
• Ensure that all insurances exclusion lists are adhered to.
• Inform the doctor on equivalent of the out of stock/OTC medications and follow up to collect medications.
• Ensure that the Pharmacy is well stocked as per the set re-order levels. Do daily counts, spot counts, monthly stock takes and give a timely, accurate report with valid explanation on variances and expiries to the Pharmacy Superintendent/Business Manager.
• Prevention of medication errors by counter checking and verifying the prescription/ treatment sheets on doses, allergies, patient identification, right drug, legibility and give clear usage instructions.
• D.D.A to be dispensed as per the laid down policy, checked weekly and any discrepancies reported to the Pharmacy Superintendent.
• Ensure that the fridge temperatures are charted twice daily and any error reported to relevant department.
• Ensure that any issue pertaining quality is escalated to the Pharmacy Superintendent/Business Manager
• Track the allocated pharmacy quality indicators as required and timely report to the Superintendent.
• Drugs/surgical items expiry management;
  • Check expiries of the allocated shelf and emergency trolley monthly (ensure short expiry items are replaced) and inform the Pharmacy Superintendent.
  • Enhance FIFO/FEFO by the use of green stickers on short expiry drugs and expiry report sub module then share the short expiry list with the doctors/other branches to assist in liquidation.
  • Document all expired drugs, quarantine and report to Pharmacy Superintendent for disposal as per the PPB regulations. 
• Adhere to Avenue corporate governance policies and procedures;
  • Prevent, detect and report any fraud or criminal activity.
  • Fully implement audit recommendations and attain satisfactory ratings in subsequent audits.
• Record and report all incidents/events to the Business Manager within 24 hours using the provided tools.
• Maintain and enforce infection control standards when doing extemporaneous preparations.
• Client satisfaction;
  • Ensure client satisfaction through high quality of service, effective communication, prompt feedback and escalation of any unresolved issues to the relevant person for follow up.     
  • Ensure that the standardized tool for patient satisfaction feedback is filed for measurement, follow-up and improvement.
• Maintain patient privacy and confidentiality at all times.
• Any other duty as assigned by your immediate supervisor in line with the job description.

Person Specification

• A diploma in Pharmacy.
• A valid pharmaceutical technologist license 
• 3 years’ experience.
• Organizational awareness and detail-oriented
• Strong interpersonal and communication skills, teamwork and reliability