Responsbilities
- Manage daily retail operations of the station, including both wet stock (fuel) and dry stock (convenience store) sections.
- Supervise, schedule, and coordinate the activities of fuel pump attendants, cashiers, and security personnel.
- Conduct daily reconciliations of fuel sales, dip readings, pump meter readings, and cash/digital payments.
- Monitor fuel inventory levels constantly and coordinate timely replenishment deliveries with suppliers.
- Ensure strict adherence to all health, safety, security, and environmental (HSSE) regulations on-site.
- Manage the financial performance of the station, including cost control, banking, budgeting, and expense reporting.
- Handle customer complaints, inquiries, and special requests promptly to ensure excellent service standards.
- Coordinate with maintenance teams to ensure all pumps, tanks, and station equipment are fully operational.
- Maintain accurate records of sales, inventory, and staff attendance for periodic management audits.
Requirements
- Degree or Diploma in Business Management, Business Administration, or a closely related academic field.
- Minimum of 2 to 3 years of experience in petrol station operations, with proven experience in a supervisory or managerial capacity.
- Deep understanding of wet stock management, fuel reconciliation processes, and loss control.
- Strong knowledge of industry-standard health, safety, and environmental regulations (HSSE) for fuel stations.
- Excellent leadership, team building, and conflict- resolution abilities.
- Outstanding communication and customer service skills.
- High proficiency in math, financial reporting, and Microsoft Office applications (particularly Excel).
- Flexibility to work in shifts, including weekends, nights, and public holidays as required by station operations.
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