Parts Assistant

Job Purpose 

• The Parts Assistant will support the efficient operation of the Parts Department by ensuring accurate identification, procurement, storage, inventory control, and distribution of automotive parts and accessories. The role requires solid knowledge of European and American OEM brands, as well as excellent customer service and supporting workshop productivity. 

Key Responsibilities 

• Interpret VINs and vehicle specifications to ensure correct part identification. 
• Verify part numbers and supersessions across brands. 
• Receive, inspect, and accurately record incoming stock in the Inventory Management System. 
• Conduct stock counts and maintain inventory accuracy. 
• Monitor stock levels and initiate replenishment orders. 
• Raise purchase orders and follow up on outstanding supplier orders. 
• Manage emergency and special-order parts requirements. 
• Supply workshop technicians with the required parts on time. 
• Process parts returns and warranty claims. 
• Prepare quotations and respond to customer enquiries. 
• Promote genuine OEM parts and accessories. 

Qualifications & Experience 

• Bachelor’s degree or Diploma in Automotive Technology, Supply Chain Management, or a related field. 
• 3–5 years’ work experience in automotive parts operations or inventory management. 
• Demonstrated knowledge of European and/or American OEM parts (e.g. VAG Group, 
• Ford, BMW, Mercedes-Benz, GM). 
• Full understanding of Inventory Management principles and best practices. 
• Experience using an ERP system for stock management. 

Key Competencies 

• Automotive parts knowledge – European & American OEM brands 
• Inventory control and stock management 
• Customer service orientation 
• Attention to detail 
• Teamwork and communication skills 
• Strong organisational and time management skills