Role Overview
This position is the operational link between purchasing, sales, and vendors, making sure every order moves from request to completion without delay or error. Day to day, you will enter orders into internal systems, verify their accuracy, and resolve any mismatches before they cause disruptions. Your work directly supports delivery commitments and keeps the order pipeline running smoothly in a fast-moving commercial environment.
Key Responsibilities
- Serve as the primary contact for vendors during purchase order processing and coordinate with internal and external account managers on sales order execution.
- Enter and update orders in the system with strict attention to data integrity, ensuring no duplicate entries or missing fields.
- Review every order for completeness and correctness, confirming that pricing, quantities, and delivery details match approved documentation.
- Proactively investigate and correct order discrepancies, billing mismatches, and processing errors before they escalate.
- Align with account managers and the purchasing team on order priorities to guarantee timely placement and fulfillment.
- Keep management informed about vendor updates, system outages, and any risks to delivery schedules.
- Ensure all daily orders are fully processed and closed out before the end of each shift, meeting operational deadlines without compromising quality.
- Adapt quickly to changing priorities and high order volumes while maintaining consistent accuracy and communication.
Requirements & Qualifications
- Bachelor's degree in procurement, supply chain management, business administration, or a related discipline.
- 3 to 5 years of hands-on experience in order processing, procurement operations, or sales operations roles.
- Working knowledge of order management systems, ERP platforms, and high-volume data entry workflows.
- Strong written and verbal communication skills, with the ability to coordinate across vendors, account managers, and internal teams.
- Demonstrated ability to identify and resolve order discrepancies quickly, using sound judgment and systematic follow-through.
- Comfort in a deadline-driven, high-pressure setting where accuracy must be maintained alongside speed.
- Meticulous attention to detail, including the capacity to spot subtle errors in figures, codes, and terms.
- Proficiency in MS Office Suite (especially Excel, Word, and Outlook) and familiarity with ERP systems such as SAP, Oracle, or similar platforms.
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